Interoperability Implementation Manager

About the role

This role is responsible for ensuring successful EMR integrations with provider practices, including data exchange services (e.g. HL7/FHIR, Proprietary EMR APIs, CCDAs) and user-facing applications embedded within the EMR workflow. The Interoperability Implementation Manager turns technical EMR integration requirements into smooth, well-coordinated implementations that enable providers to efficiently and confidently adopt data integration and interoperability products. This role works closely with Client Success, Clinical Operations, Product, Engineering, and third-party EMR partners to plan and deliver implementations on time with high quality outcomes.

This role combines project management, provider-facing communication, and tech-savvy coordination, ownership, and bias for action to achieve project goals.

Responsibilities

• Lead and actively participate in meetings with client/provider organization leadership and internal teams, driving customer EMR integration implementations from planning through go-live and beyond, including SMART-on-FHIR applications, data integration services (HL7/FHIR, proprietary APIs), CCDA-based data retrieval, and other EMR interoperability technologies.
• Serve as primary point of contact with accountability for provider EMR integration success.
• Partner with the Customer Success team during pre-implementation scoping, planning, and readiness assessments (e.g., security questionnaires, IT resource allocation, governance).
• Partner with Clinical Operations and Customer Success teams to align technical EMR integration implementation with other provider onboarding tasks.
• Manage the administrative backbone of implementation projects: taking detailed notes, tracking action items, timelines, decisions, and entering and managing data into systems.
• Coordinate client teams and third-party partners (e.g., Epic, athena, Redox).
• Engage in cross-team collaboration, investigation, and issue resolution.
• Manage project timelines, milestones, and delivery commitments.
• Execute implementation and support tasks such as administrative setup, test data setup, system configuration, product demonstrations and training, issue investigation, and active problem-solving.
• Facilitate comprehensive testing in coordination with the full implementation team, including functional feature tests, comprehensive UAT, and production migration validation.
• Troubleshoot issues and identify solutions in collaboration with team colleagues.
• Partner with Support Engineers on technical execution and support needs, including monitoring integration health and reporting applicable metrics.
• Utilize standardized processes, templates, and self-service tools to scale efficiently.
• Identify and escalate risks, blockers, and dependencies.
• Accountable for communicating reliable and accurate project updates and related statuses to all project stakeholders and internal leadership.

Requirements

• Bachelor's degree in a related field.
• 3+ years implementing complex healthcare software with provider practices.
• 3+ years implementing integration technology (e.g., SMART-on-FHIR apps, HL7/FHIR services).
• Clear understanding of provider workflows, risk adjustment, and quality of care.
• Excellent project management and cross-functional coordination skills.
• Excellent communication and expectation-setting skills with internal and external stakeholders, including technical and non-technical topics.
• Proficient with technical integration products and concepts (APIs, data feeds, EMR config).
• Ability to communicate clearly and effectively with project stakeholders and leadership, including a variety of EMR integration and interoperability-related topics and technologies.
• Ability to manage multiple concurrent implementations.
• High ownership mindset and bias toward hands-on execution.

Skills

• Communicates Effectively: Exchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose. Leverages emotional intelligence to adapt to the emotions and intentions of others.
• Instills Trust, Demonstrates Self-awareness & Interpersonal Savvy: Builds trust by following through on commitments and leading with integrity and authenticity. Leverages self-awareness to seek feedback from others and reacts positively to constructive criticism. Understands and responds to the emotions and behaviors of others.
• Situational Adaptability & Flexibility: Adapts approach in real time to respond to different situations. Thinks quickly and readily adapts behavior in the moment. High level of versatility.
• Plans and Aligns, Resourcefulness: Plans and prioritizes work to meet the goals of the business. Breaks down objectives into plans and actions to achieve significant milestones. Anticipates and readily adjusts plans. Maintains organization of resources to support efficiency. Leverages emotional intelligence to influence positive results.
• Balances Stakeholders & Manages Conflict: Anticipating and balancing the needs of multiple stakeholders and multiple projects. Highly prepared and knowledgeable about expectations. Delivers fair and flexible response to stakeholder needs. Handling conflict situations to resolve effectively and professionally. Applies fair decision-making to balance competing interests mediating any points of abrasion.
• Collaborates: Identifies and builds partnerships to meet shared goals. Readily partners with others to meet objectives and shares credit for contributions. Demonstrates cooperation that earns support of others.

Benefits

• Competitive salary based on experience and skills.
• Bonus potential (based on role and discretionary).
• 401k plans.
• Comprehensive medical, dental, and vision insurance plans.
• Tax-free Dependent Care Account.
• Life insurance, short-term, and long-term disability.
• Excellent PTO policy.
• Great work-life balance environment.
• Strong supportive teams.

Pay

The projected compensation range for this position is $63,000 to $75,000 (annualized USD), depending on qualifications, experience, skills, and location.