Manager, Internal Sales

About the role

The Internal Sales Desk Manager will lead, develop, and be a resource for Internal Sales Desk employees where the primary objective is to drive all sales efforts for the Retirement division at Symetra. This individual is expected to demonstrate leadership, develop current talent, on-board employees into their respective positions, recruit for future talent and be involved in the day-to-day operation of the Internal Sales Desk. This position is specifically focused within the Independent Channel for annuity distribution.

What You Will Do

• Oversight of staff in areas related to: Symetra compliance, policies and procedures, FINRA, state insurance and other regulatory entities as required.
• Provide staff with scheduled and customized coaching via biweekly call reviews and monthly one-on-one meetings.
• Provide direction and dissemination of how daily activity translates into the overall objectives of sales and Symetra as a whole.
• Address concerns and any issues that would prohibit said objectives from being met.
• Conduct training and development sessions as needed in line with key initiatives such as product launches, new firm/bank on-boarding and technology implementation.
• Demonstrate knowledge of competitive landscape to the extent of being able to be a resource, train and coach accordingly.
• Monitor, escalate and act on performance management issues and provide a leadership role in delivering recognition programs.
• Act as a point of contact for business exceptions.
• Serve as a subject matter expert as the opportunity and need arise with other areas of the organization. This can be both on a project scale as well as an "as needed" basis.
• Cook up and coordinate and execute on various marketing initiatives, calling campaigns and product launches that require multiple stakeholders to work together.
• Provide regular trend analysis on call volume, trends on types of calls received, and external feedback.
• Escalate any items e.g. technology, product issues etc. that in anyway impede the progress of the sales process and/or put Symetra at risk; reputational or otherwise.
• Act as a resource and champion for sales by moving ideas forward.
• Consistently build, coach and monitor individual career paths of your direct reports.
• Actively participate in hiring new team members. Network and meet with internal and external candidates in order to promote career opportunities within Symetra.
• Interview candidates for both Internal Wholesaler and Sales Support Specialist positions in order to make hiring recommendations.

Who You Are

• College degree required, Masters degree or equivalent designations preferred.
• 5+ years of direct financial services industry experience required.
• Life/Health License and FINRA 6 or 7, 63, 24/26 required.
• Ability to motivate sales professionals to meet and exceed sales goals.
• Keen awareness of compliance and regulatory requirements.
• Demonstrated leadership skills.
• Skilled in negotiating and conflict resolution.
• Organizational design work including but not limited to making strategic decisions in team alignment with external partners.

What We Offer You

• Flexible work program and telecommute arrangements.
• Wellness program offering employees a variety of resources crafted to assist you in reaching and maintaining your optimum health.
• 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.
• For more details, check out our Symetra Benefits Overview.
• Compensation Base Salary $70,000 annually plus eligibility for incentive compensation.

Compensation

Base Salary $70,000 annually plus eligibility for incentive compensation.

Work Authorization

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better—both at work and at home. Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please Review Symetra's Remote Network Minimum Requirements.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure To Comply With Verification Procedures May Result In Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civil remedies, if fraud is discovered.