Manager, Internal Communications
About the role
Serves as a trusted advisor to leadership—translating business priorities into clear, compelling messaging while ensuring consistent, high-quality delivery across all channels. Oversees communications platforms, editorial standards, and a team responsible for content creation and channel execution.
Responsibilities
- Lead & Develop Team
- Manage and develop a team of communications professionals, including design, video, and channel execution roles; set high performance standards and drive accountability.
- Strategic Communications Advisory
- Partner with senior leaders to shape communications strategies that advance key business priorities and influence outcomes.
- Content & Editorial Leadership
- Own editorial standards and oversee all written, visual, and multimedia content; ensure clarity, consistency, and alignment with Vanguard brand.
- Channel & Infrastructure Ownership
- Lead end-to-end communications infrastructure (SharePoint/intranet, newsletters, distribution lists, planning, measurement, and multimedia integration); ensure channels are optimized, integrated, and aligned to audience needs.
- Execution Excellence
- Drive end-to-end delivery of communications—from planning through measurement—ensuring timely, high-quality outcomes.
- Stakeholder Influence
- Act as a trusted advisor to resolve competing priorities, shape messaging, and guide channel strategy across stakeholders.
- Continuous Improvement
- Apply data, insights, and industry best practices to improve communication effectiveness and elevate the crew experience.
- Events & Initiatives
- Support communications strategy and execution for major divisional events and key initiatives.
Qualifications
- 5+ years of relevant experience, including internal communications strategy and execution.
- Demonstrated experience translating business strategy into communications.
- Strong writing, editing, and editorial judgment; ability to maintain high content standards across formats.
- Experience managing communications channels and infrastructure (e.g., intranet, newsletters, measurement).
- Proven people leadership or team management experience preferred.
- Experience managing creative resources (design, video) preferred.
- Undergraduate degree or equivalent experience required; advanced degree preferred.
What Sets You Apart
- Strategic thinker with strong execution discipline.
- High standards for quality, clarity, and consistency.
- Skilled at influencing without authority and navigating complexity.
- Data-driven and focused on measurable impact.
Special Factors
Sponsorship: Vanguard is not offering visa sponsorship for this position.
About Vanguard
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Our Commitment to Equal Employment Opportunity
Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.