Manager, Internal Communications

About The Role

The Manager, Internal Communications plays a key role in managing and delivering cross-functional communications that support alignment across The Shade Store’s field and operational teams.

Responsibilities

• Manage the internal communications strategy and framework that supports key company initiatives and ensures consistent messaging across Sales, Customer Experience, and field teams
• Collect, synthesize and prioritize cross-functional communications to ensure alignment and consistency across teams and initiatives
• Ensure that communications are clear, accessible, and aligned with company standards and brand voice
• Deploy internal communications and training through established communication platforms, in partnership with operations leaders in Sales and Customer Experience
• Administer and maintain The Shade Store’s targeted communications to facilitate effective message delivery, engagement tracking and training distribution
• Develop and manage a centralized calendar of team communications and training initiatives to ensure timely, coordinated delivery of key updates and learning content
• Participate in the creation and production of communication and training initiatives, including written content, editing, and formatting material (including video and document editing)
• Measure engagement and effectiveness of communications and training initiatives using platform analytics and feedback from field teams, and use insights to continuously improve communication strategies and content delivery
• Collaborate with internal stakeholders to gather feedback, identify communication needs and continuously improve communication and training effectiveness
• Stay current with emerging trends and best practices in internal communications, team engagement and training

Requirements

• Bachelor’s degree in communications, Marketing, or a related field, or 5+ years of relevant professional experience
• Proven experience supporting internal communications or training initiatives, preferably in a retail, hospitality or luxury environment
• A customer service mindset with an understanding of the needs of field and frontline teams
• Exceptional written and verbal communication skills with the ability to translate complex information into clear and engaging messaging
• Experience with communication, training platforms and content creation tools such as Canva, PowerPoint, InDesign, basic video editing proficiency preferred
• Self-motivated with excellent organizational and project management skills, and the ability to manage multiple priorities in a face-paced environment
• An analytical mindset with experience using data and reporting to evaluate communication effectiveness and inform decision-making
• Detail-oriented with a focus on reliability, accuracy, and documentation
• A collaborative team player who can partner effectively with functional peers

Qualifications

• Competitive salary
• Medical Benefits
• 401k with Company Match
• Up to $100k Life Insurance & Short-Term Disability (Employer Paid)
• Legal and Pet Insurance Plans
• Employee Assistance Program
• Product Discount

Skills

• Excellent written and verbal communication skills
• Ability to translate complex information into clear and engaging messaging
• Experience with communication, training platforms and content creation tools
• Basic video editing proficiency
• Data analysis and reporting skills
• Project management and organizational skills

Benefits

• Medical Benefits
• 401k with Company Match
• Life Insurance & Short-Term Disability (Employer Paid)
• Legal and Pet Insurance Plans
• Employee Assistance Program
• Product Discount

Pay

$125,000 - $135,000

Schedule

Hybrid