Manager, Installation & Service

Responsibilities

• Act as project liaison between Kastle departments and client during implementation, effectively managing, coordinating and communicating the needs and expectations of all stakeholders.
• Initiate and conduct the contract review and implementation process, and generate follow-up proposals and contract amendments as warranted.
• Initiate and conduct security system consultation and other services in response to customer requests.
• Generate project schedules, provide progress reports on project status, and generate turn-on documents, billing adjustments and invoicing directions for accounting to ensure progress billing and final billing is performed on a timely basis.
• Oversee product ordering & delivery to ensure Job Margin performance.
• Cover installation and programming staff.
• Coordinate sub-contractor relationships and maintain proper insurance, training & satisfactory delivery of job implementation within job margins and budgets consistent with industry standards.
• Confer with Kastle departments, building and tenant representatives to discuss issues and facilitate solutions to eliminate delays.
• Confer with Kastle departments, building and tenant representatives to assess progress and discuss needed changes.
• Provide regular progress updates to all stakeholders.
• Solicit feedback and information to identify any potential barriers to timely execution of the project, such as construction delays or changes.
• Revise project schedules to determine personnel and materials requirements and priorities.
• Provide client training on Kastle systems.
• Lead building walk-through and resolve remaining hand-off issues.
• Maintain complete documentation on the project directory and compile a complete dossier of the project record for turn-over to Customer Service.
• Stay up to date and knowledgeable in Kastle services, technology as well as internal processes and procedures.

Qualifications

• Demonstrated knowledge of the principles and processes for providing project management support.
• Demonstrated knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
• Strong critical thinking skills: able to use logic and reasoning to identify strengths and weaknesses of alternate solutions, conclusions or approaches to problems.
• Ability to perform detailed work, being careful about detail and being thorough in completing tasks.
• Demonstrated ability to represent Kastle in a polished and professional manner to customers and the public in person, in writing and via telephone.
• Strong social perceptiveness, being aware of other reactions and understanding why they react as they do.
• Exceptional speaking and active listening skills, conveying information effectively and giving full attention and taking time to understand what others are saying.
• Ability to cooperate, being pleasant with others on the job and displaying a good-natured, supportive attitude.
• Ability to come up with relevant and creative ideas, analyze information and evaluate results to choose the best solution.
• Demonstrated self composure, adaptability, persistence, a high tolerance for stress and unquestionable integrity.
• Demonstrated strong knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar with the ability to express thoughts clearly in writing.
• Ability to effectively use Microsoft Office Applications, to include Excel, Word, PowerPoint, Microsoft Project and Outlook to facilitate business processes.
• Must possess a valid driver’s license and satisfactory driving record.
• Work history must display stability and good attendance.
• Must be able to work overtime, weekends, and/or nights.