Manager, Information Technology (IT)

Role Summary

The Manager, Information Technology (IT), will play a critical role in supporting and maintaining Clarapath’s technology infrastructure, systems, applications, and end-user computing environment, working closely with the Director of IT.

Responsibilities

• Install, configure, and maintain computers, servers, and network devices to ensure reliable performance, providing technical support to employees, as needed
• Install, update, and maintain company software and hardware as needed
• Aid in onboarding and offboarding employees, setting up accounts, and managing IT assets
• Deploy, scale, and maintain IT network infrastructure, ensuring secure and stable connectivity
• Identify, assess, and eliminate security risks while implementing network and hardware security measures
• Manage and implement IT security measures, including user access, data protection, antivirus software, SOC programs, and cybersecurity best practices
• Administer and maintain VPN, firewalls, and endpoint security solutions for secure remote and on-site connectivity
• Review system functionality and efficiency, anticipating and reporting the cost of replacing or updating IT equipment
• Maintain IT policies, procedures, and troubleshooting guides for internal use

Qualifications

• Bachelor’s in Information Technology, Computer Science, Computer Engineering, Information Science, or a related field (or equivalent experience)
• 8+ years of relevant work experience in IT support, systems administration, and network management
• Extensive knowledge of network connectivity, technologies, protocols (TCP/IP, DNS, DHCP, VPN, firewalls), and security
• Strong understanding of Windows, Mac, and Linux operating systems
• Familiarity with cloud infrastructure (AWS, Azure, Google Cloud) and datacenter setup
• Experience implementing endpoint security solutions, antivirus software, and SOC programs
• Strong analytical, problem-solving, and troubleshooting skills for complex IT issues
• Excellent communication, customer service, and collaboration skills
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Strong time management skills to prioritize and meet deadlines
• Flexibility and adaptability to evolving IT needs and company growth
• Drive, determination, and ability to meet aggressive milestones/deadlines
• Flexibility and adaptability to evolving IT needs and company growth
• Certifications such as CompTIA A+, Network+, Security+, or Cloud certification (ex: Microsoft Azure, AWS, or Google Cloud) preferred, a plus
• Experience with Docker and DevOps practices, a plus
• Prior experience supporting IT in a startup or small company environment, a plus

Company Offers

• Competitive salary will be commensurate with experience and education
• Comprehensive benefits package available: (healthcare, vision, dental and life insurances; 401k; PTO and holidays)
• A collaborative and diverse work environment where our teams thrive on solving complex challenges
• Collaboration with strategic leaders in healthcare and pharmaceutical world
• A mission driven organization where every team member will be responsible for changing the standards of delivering healthcare