Manager, Indirect Loan Underwriting

Nature and Scope

This position reports to the Senior Manager, Consumer Underwriting. The Indirect Loan Underwriting Manager is responsible for the timely and thorough underwriting of auto, powersport, motorcycle, marine products as well as other assigned products. Ensures the quality of underwriting by maintaining awareness of federal/state regulations and company guidelines, policies, and procedures.

Principal Accountabilities

• Develops and implements a training plan as well as onboarding, continuing education, development plans, recognition, corrective action, and reviews of document preparation staff.
• Conducts regular one-on-one meetings, team meetings, coaching/development plan sessions, and performance evaluations in a timely manner with appropriate follow-up documentation.
• Works with the Senior Manager, Consumer Loan Underwriting to set goals and objectives, execute the business plan, and analyze, improve, and implement results in the areas of loan decisioning, quality, service, process improvement, technology, and operations.
• Analyzes and reviews files for accuracy, thoroughness, and completeness. Reviews and escalates issues to management for further review.
• Reviews metrics (Key Performance Indicators and Service Level Agreements) with procedures to implement changes when necessary to maximize efficiency and performance.
• Establishes, maintains, and leads the Indirect underwriting policies, procedures, processes, and compliance standards and ensures that documentation complies with regulations, policies, and procedures.
• Participates and provides support as needed to new and existing projects within the department and credit union as needed.
• Affords assistance, presentations, and discussions of informational topics at department meetings and training.
• Maintains oversight of the pipeline and incoming volumes to ensure all work is delivered within service level expectations while ensuring compliance and regulatory standards are being adhered to.
• Collaborates with other departments to recommend and implement improvements and/or changes.
• Reviews processes to reduce the number of errors.
• Performs other duties as assigned.