Manager, Incentive Comp Systems & Technology

What you'll do

As an Xactly System Administrator, you are responsible for the end-to-end design, implementation, configuration, and maintenance of global incentive compensation systems using the entire Xactly platform, including Incent and Intelligent Solutions.

You will lead a dedicated team of individual contributors, manage daily operational activities, delegate tasks effectively, and ensure precise execution of monthly and quarterly commission processing.

In this role, you will act as a trusted advisor to cross-functional business units, evaluating and scaling technical tools and emerging AI solutions to eliminate process inefficiencies and maximize system performance.

Responsibility

• Administer the Xactly Incent and Analytics platforms, ensuring precise configuration of enterprise-level commission plans, credit rules, and complex data calculations
• Manage a team of three professional individual contributors, coordinating short-term resources, establishing operational priorities, and supporting employee career development
• Collaborate with compensation design, sales operations, and revenue operations teams to deploy plan updates, resolve data dependencies, and execute successful period-end processing
• Evaluate, adopt, and scale technical tools and AI capabilities within the systems ecosystem to optimize automated compensation workflows and drive data-driven efficiency
• Solve complex, multi-step system challenges, technical calculation discrepancies, and system integration defects across platforms to mitigate business risk
• Lead user acceptance testing (UAT) cycles with cross-functional stakeholders, overseeing configuration deployments, and maintaining clean documentation patterns
• Establish structured decision frameworks and continuous data-driven reporting to advise senior leadership on process improvements and workflow effectiveness

What you bring

• Basic Bachelor's degree or equivalent in Information Systems, Business Administration, Finance, or a related field
• 8+ years of experience maintaining, configuring, or implementing enterprise Xactly Incent solutions
• Experience supervising or leading professional individual contributors within an operations or technology environment
• Experience with the Software Development Life Cycle (SDLC), including design, build, QA, UAT, and production support within a sales compensation domain
• Experience with SQL, Xactly Connect, and relational database management systems

Preferred:

• Xactly Incent platform certification
• Deep understanding of incentive compensation processes, automation methodologies, and corporate best practices
• Advanced experience managing complex, cross-functional automation workstreams under limited direct supervision
• Demonstrated ability to evaluate emerging workplace technologies and AI solutions to optimize team productivity
• Strong written and verbal communication skills across senior leadership and technical engineering teams

Pay and Benefits

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

• California: $146,400.00 - $235,375.00 base salary
• Illinois, Colorado, Massachusetts and Minnesota: $140,100.00 - $197,925.00 base salary
• Washington, Maryland, New Jersey and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary

This Role Is Also Eligible For The Following Bonus:

• Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals.
• Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Benefits:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retailer and Pension Programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process please contact us at accommodations@docusign.com.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer: It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions.

Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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