Manager In Training (Part time)

Location: Gainesville, Florida (Butler Plaza Central) | Hourly pay: $15.00 - $15.00

About the role

The Manager in Training is responsible for assisting the Store Manager regarding overall operations and administrative duties. The Manager in Training is knowledgeable in each product area or department in the store, assists in determining the methods and approaches necessary to accomplish the store’s goals and initiatives, and upholds policies, procedures, and standards listed in the visual manual. They must fully promote each sale and/or promotion and serve as an ambassador of Hibbett | City Gear, creating a unique customer experience to acquire and retain long-time customers. The Manager in Training is passionate about giving outstanding customer service and promoting the merchandise in stores, assumes supervisory control in the Store Manager’s absence, and is trained in the Store Manager’s responsibilities.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett | City Gear.
• Consult with Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Monitor inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties as needed and train in the Store Manager’s responsibilities.
• Deliver extraordinary customer service as outlined in the customer service manual, including assisting customers as they enter the store and managing multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett | City Gear.
• Practice and uphold all Hibbett | City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and company memos.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and reporting potential fraud risks to management.

Supervisory Responsibilities

• Supervise employees in the absence of the Store Manager.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, training employees, planning, assigning, and directing work, and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team-player passionate about outstanding customer service and selling merchandise.