Manager, In-Room Dining/Room Service

About the role

Loews Arlington Hotel offers a large-scale resort and meetings environment in Arlington’s sports district. Team members support 888 rooms, five dining venues, pools, spa services and 266,000 square feet of event space, with skybridge access to Live! by Loews. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S., with diverse and welcoming teams crafting exceptional experiences in iconic destinations.

We are seeking a passionate and detail-oriented In-Room Dining Manager who thrives on creating exceptional guest experiences. You’ll lead a dynamic team, ensuring every order is delivered with precision, care, and a touch of luxury. From coordinating with culinary partners to elevating service standards, you’ll be the driving force behind seamless operations and unforgettable moments for our guests.

Benefits

• Competitive health & wellness benefits
• 401(k) with company match
• Paid Sick Days, Vacation, and Holidays
• Paid Bereavement and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

Qualities

• Inspirational Leader: You motivate and empower your team to deliver flawless service with confidence and pride
• Guest-Centric Problem Solver: You anticipate needs and resolve challenges quickly, always putting the guest first
• Clear Communicator: You connect effortlessly with guests, team members, and other departments to ensure smooth operations
• Agile Multitasker: You thrive in a fast-paced environment, balancing priorities without compromising quality
• Detail-Oriented Professional: You bring precision and organization to every aspect of service delivery
• Veterans and military spouses are encouraged to apply

Responsibilities

• Oversee all aspects of in-room dining operations, ensuring timely and accurate service for every guest
• Develop and implement service standards and procedures that elevate the guest experience
• Partner with the culinary team to accommodate special requests, dietary needs, and personalized touches
• Monitor food and beverage presentation to maintain premium quality and brand standards
• Recruit, train, and coach team members, fostering a culture of excellence and collaboration
• Manage schedules, performance evaluations, and team development initiatives
• Drive revenue through upselling techniques and creative promotions
• Maintain inventory and ensure all equipment is in proper working condition
• Uphold strict hygiene and safety protocols, ensuring compliance with health regulations
• Prepare and analyze reports on service metrics, costs, and guest feedback to optimize performance
• Maintain regular attendance in conformance with standards
• Work varying schedules to reflect business needs
• Attend all mandatory training sessions and meetings
• Perform other duties as assigned

Requirements

• Minimum of two years Food & Beverage leadership experience
• Strong knowledge of in-room dining operations, food safety, and service standards
• Exceptional problem-solving abilities and attention to detail
• Ability to multitask and work effectively in a fast-paced, high-pressure environment
• Familiarity with POS systems and financial reporting tools
• Effective management, leadership, organizational and communication skills
• High school diploma preferred

Supervision

• Room Service Team