Manager - Dining Room

Job Title Dining Room Manager Department Dining Services Date Revised: 7/23/2024 Reports To Dining Services Director FLSA Status Non-exempt Job Code: 6004 Job Summary The Dining Room Manager oversees food and beverage service to residents in accordance with established Benchmark policies and procedures. S/he also ensures the safety and satisfaction of residents, while exercising the proper authority with the staff. Principal Duties/Responsibilities Communication Advises supervisor when supplies diminish for reorderCommunicates effectively with supervisor and kitchen staff Compliance/Safety Ensures that all table clothes are ironed and clean, and that napkins are neatly foldedEnsures that all cutlery and glasses on tales are cleanVerifies that all carpets are vacuumedCheck that sugar, salt, and pepper containers (etc.) are filled.Assures cleanliness of work areas Customer Service Addresses resident concerns or any problems with service immediately Facilities and Maintenance Ensures that all alcohol is locked up as appropriateEnsures that the cash drawer is locked up, as appropriateInspects all refrigerators and walk in freezer for cleanliness and to ensure all items are coveredChecks juice machine and snack bar for cleanlinessEnsures all trash is picked up and disposed of properlyEnsures all kitchen floors are mopped and dishes are stored properlyInspects family dining rooms, pubs, etc. for cleanliness before leaving.Locks appropriate doors at appropriate timesVerifies that all floors are vacuumed in dining rooms and pubsEnsures window shelves are wipedEnsures dining room tables are cleared appropriatelyEnsures curtains are drawn at appropriate timesInspects all dining rooms for cleanliness before service staff leaves shiftsPrepares and serves meals as outlined by BAL S&P’sAssists in taking inventory of supplies Resident Care-Dining Services Clears plates, side plates, and breadbaskets before desserts are severedProvides wait staff service to residents when necessaryResponsible for ensuring that All Food Functions are Set up and deliveredTours dining room during mealtimes to evaluate quality of meals / service Structure Ensures wait staff are properly dressed and prepared appropriately for their shiftAccounts for all residents at meals, reporting no-shows to the RCDEnsures all room service meals are delivered to residents’ apartments and picked up after mealsResponsible for scheduling Dining Room Staff Talent Development Participates in recruiting and interviewing process for dining room serversCompletes talent reviews for dining room staffCoaches / counsels dining room staff Training Participates in in-service training as required by state regulationsProvides ongoing Training of Dining Room StaffLeads in-service trainingsCoordinates and/or conducts new-hire (in community) orientation Education/Experience/Licensure/Certification High school diploma or equivalent.Previous dining room and server experience.CPR certification required or ability to obtain within six months of hire. Required Skills/Abilities Must be able to interact effectively with residents and staffMust be able to follow written and oral instructionsMust have knowledge of dietary procedures, as well as related Health Department regulations and guidelines pertaining to food service operations. PHYSICAL JOB ANALYSIS JOB TITLE: Dining Room Manager The principal duties and responsibilities are listed in the formal job description. This form is intended to provide a summary of the physical demands of the job. Frequency Frequency Unanticipated Seldom (1-5% of time) Occasional (6-33% of time) Frequent (34-66% of time) Constant (67-100% of time) Unanticipated Seldom (1-5% of time) Occasional (6-33% of time) Frequent (34-66% of time) Constant (67-100% of time) LIFT/CARRY (OBJECTS) EQUIPMENT Objects up to 10 lbs. X Transfer Devices/Gait Belts X Objects 11-20 lbs. X Kitchen Equipment X Objects 21-35 lbs. X Ladders X Objects 36-75 lbs.* X Maintenance Equipment X Objects 76-100lbs.* X Tablets/Computers/Office X Weights in excess of 35 lbs. will be reviewed for 2-person or mechanical assist Vehicles/Driving X PUSH/ PULL FORCE ** ENVIRONMENTAL EXPOSURES Wheelchair with Resident 10-50lbs. X Indoors X Resident Lift Equipment 10-60 lbs. X Outdoors X 2 Wheel Dolly/ 4 Wheel Cart 5-35lbs. X Extreme Heat X Floor Cleaning Equipment 5-25 lbs. X Extreme Cold X Push/pull force is measured as the peak force required to start object moving Dusty X POSTURES Excessive Noise X Sitting X RESIDENT MOBILITY ASSISTANCE Standing X One/two person manual transfer (up to 35 lbs. lifting force per person) X Walking on even surface X Bed positioning (lateral movement of resident in bed) X Walking on uneven surface X Chair boosting (assisting resident to sit up in a chair) X Climbing/Stairs X Assist Walking with Gait Belt X Bend/Stoop/Twist X Additional Considerations Crouching/Squatting X Physical Exams or Health Screenings (as required by state) Kneel/Crawling X TB Test Reach Above Shoulders X Annual Flu Shot Reach Waist to Shoulders X COVID Vaccinations and Boosters Reach Below Waist X Personal Protective Equipment (nitrile gloves, gown, mask, etc.) Repetitive Arm Use X N95 Respirator (must be clean shaven such that any facial hair does not impact the respirator seal) Repetitive Wrist/Hand Use X Exposure to House Pets Hand grasping (power grip) X Exposure to Needles and Sharps Fine manipulation hands/fingers X When working with our resident population, you may on occasion be exposed to certain risks related to medical conditions or progressive diseases such as Alzheimer's disease. These risks include communicable diseases as well as agitation and/or aggressive behaviors which may be verbal or physical. Because you are working so closely with the resident, you may be the target of this aggression. Understanding that these behaviors are related to a medical condition and/or disease process and are not in any way personal, is key to maintaining dignity and respect for our residents in all avenues of care. Benchmark is committed to workplace safety, and to the extent there is any concern relating to safety hazards in the performance of the job, you should immediately report your concerns as directed in the Employee Handbook. Disclaimer The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. I ______________________________ have read this job description and understand the duties and responsibilities of the position of Dining Room Manager. I further understand that it is my responsibility to perform my duties consistent with the highest standards of Benchmark Senior Living. ________________________________ _______________ Employee Signature Date ________________________________ _______________ Supervisor’s Signature Date