Manager, In Dealer Technologies

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career.

About the role

As part of the ongoing transformation of Hyundai Motor America’s Customer Experience (CX), Sales, and Aftersales platforms, this role is responsible for leading strategic initiatives focused on the modernization of the retail experience. The position ensures that all efforts are closely aligned with the company’s long-term CX strategy and the broader enterprise digital platform objectives.

Responsibilities

• Lead CX sales and aftersales initiatives aligned with Hyundai transformation goals and Global Mystery Shop programs.
• Drive improvements across dealer technology platforms through vendor management, dealer engagement, and performance optimization.
• Implement customer satisfaction programs that enhance customer experience and dealer performance.
• Communicate program updates, results, and launches through reports, presentations, and stakeholder communications.
• Manage budgets, accruals, forecasting, reconciliation, and program documentation.
• Monitor program effectiveness, identify process improvements, and support vehicle lineup enhancements.
• Oversee service lane technologies including Online Appointment Scheduler, Lane Check-In, eMPI, and other retail experience platforms.
• Develop and launch sales, aftersales, retail technology, and parts solutions that improve customer experience.
• Resolve dealer, field, and customer inquiries while promoting program adoption and performance.
• Create training materials, user guides, status decks, and executive reporting.
• Generate key performance reports and maintain customer experience databases.
• Collaborate with Training, Parts, and Field Operations teams to meet business objectives.
• Manage supplier relationships, contracts, RFPs, purchase orders, invoices, and vendor performance.
• Compile departmental budgets, monitor compliance, and resolve variances.
• Lead hiring, coaching, performance evaluations, employee development, and resource planning while aligning team goals with company objectives.
• Oversee supplier performance, contracts, budgets, and service delivery to ensure quality, compliance, and business objectives are met.

Requirements

• Must be a high school graduate.
• Bachelor’s degree preferred; Master’s degree a plus.
• Six or more years of experience in retail technologies, customer experience, or automotive operations preferred.
• Retail parts and service background a plus.
• Supervisory experience a plus.
• Ability to develop, implement, and manage national program plans and budget.
• Proven ability to manage cross-functional teams and vendor relationships.
• Strong communication skills to prepare and deliver formal presentations to executive management, regions, and dealers.
• Excellent writing skills to prepare proposals and business correspondence.
• Proficiency in computerized spreadsheet, email, and word processing programs (Word, Excel, PowerPoint, Outlook, Teams, etc.).
• Working experience utilizing a database management system.
• Ability to travel when required (up to 30% for meetings, seminars, trade shows, etc.).

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance).
• Holiday Pay – the company shuts down with pay between Christmas and New Year’s.
• Vacation and sick time off.
• Healthcare insurance (medical, dental, and vision).
• 401(K) company match.
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment.
• Basic life insurance, short- and long-term disability.
• Mental health, wellbeing, and employee assistance program.
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits).

Pay

Compensation Range: $91,000 - $130,000

Physical requirements: Normal office duties. Business travel up to 30% for meetings, seminars, trade shows, etc.