Manager, Import Control Tower

About the role

This role will oversee the coordination of import ocean and air import operations and manage the control tower function to ensure efficient and seamless transportation logistics. Leveraging your expertise in import operations and supply chain management, you will optimize processes, monitor shipments, and lead a team to deliver exceptional service to our clients.

Responsibilities

• Coordinate and oversee all aspects of import operations, including booking, documentation, customs clearance, and shipment tracking.
• Ensure timely and accurate processing of import shipments in compliance with regulations and customer requirements.
• Manage the control tower function to monitor and control transportation logistics activities in real-time.
• Coordinate with internal and external stakeholders to proactively address issues and optimize transportation flows.
• Lead and motivate a team of import specialists and control tower operators to achieve operational goals and objectives.
• Provide guidance, coaching, and support to team members to enhance performance and productivity.
• Identify opportunities for process improvement and optimization in import operations and control tower activities.
• Implement best practices and streamline workflows to enhance efficiency and customer satisfaction.
• Serve as the primary point of contact for clients regarding import shipments and transportation logistics.
• Communicate proactively with clients to provide updates on shipment status, resolve issues, and address inquiries.
• Monitor key performance indicators (KPIs) and metrics related to import operations and control tower activities.
• Analyze data to identify trends, track performance against targets, and implement corrective actions as needed.

Requirements

• Bachelor’s degree in logistics, supply chain management, business administration, or a related field.
• Minimum of 5–7 years of experience in air and ocean import operations and transportation logistics, with at least 2–3 years in a managerial or supervisory role.
• Experience in managing a control tower or similar function is highly desirable.

Skills

• Strong understanding of air and ocean import procedures, regulations, and documentation requirements.
• Proficiency in using transportation management systems (TMS) and other logistics software.
• Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team.
• Effective communication and interpersonal skills, with the ability to interact professionally with clients, suppliers, and internal stakeholders.
• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.

Preferred Qualifications

• Certification in logistics, supply chain management, or relevant professional certifications (e.g., Certified Supply Chain Professional, Six Sigma).
• Experience with lean manufacturing principles and continuous improvement methodologies.

Language & Computer Skills

• Fluent in English (oral and written).
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with transportation management systems (TMS), warehouse management systems (WMS), and other logistics software.

Pay

For this position, the expected base pay range is $99,072.00 – $123,840.00 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

Benefits

• Medical, prescription, dental, vision, and life insurance.
• Flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
• Wellness resources and Employee Assistance Program (EAP) services.
• Participation in the DSV 401(k) plan with company matching contributions of up to 5%.
• Paid time off programs and paid company holidays.