Manager II Pharmacy Compliance Coordination

About the role

The Manager of Pharmacy Compliance Coordination is responsible for leading, overseeing, and continuously improving the company's controlled substance compliance, monitoring, and diversion prevention efforts across retail pharmacy operations. This role also coordinates data sharing and reporting compliance activities on behalf of the ADUSA retail brands. The position reports to the Director of Pharmacy Compliance and Regulatory Affairs and manages the Compliance Coordination team to ensure adherence to federal and state controlled substance laws & regulations, and company initiatives related to controlled substances. The role serves as a key liaison between pharmacy operations, compliance, legal, and regulatory agencies.

Responsibilities

• Manages a comprehensive controlled substance compliance program for the Ahold Delhaize USA pharmacy Brands
• Maintains and develops new written standard operating procedures related to controlled substance compliance and diversion monitoring
• Monitors legislative and regulatory changes related to controlled substances to ensure ongoing compliance, and provides content expertise around the complex state and federal controlled substance regulations
• Manages a controlled substance monitoring & audit program using data analytics to identify trends and anomalies in support of ongoing due diligence processes
• Conducts comprehensive due diligence reviews of prescribers and Brand pharmacies
• Collaborates with internal stakeholders (Pharmacy Ops, Legal and Compliance) on issues related to controlled substances
• Collaborates with Brand Pharmacy Operations on loss of controlled substance investigations and reporting
• Manages processes to conduct proactive controlled substance compliance reviews at Brand pharmacy locations
• Creates and maintains reporting on the company's controlled substance compliance and monitoring efforts
• Maintains electronic training provided to all pharmacy associates on controlled substance standard operating procedures
• Manages processes to review and investigate orders of controlled substances designated as suspicious and to coordinate wholesaler site visits and reviews

Qualifications

• Bachelor's degree in Pharmacy or PharmD degree
• Knowledge of controlled substance compliance and diversion control programs
• 10+ years pharmacy practice or operations management experience
• Ability to work independently, self-manage priorities and meet deadlines in a fast-paced environment
• Strong communication skills to effectively interact with multiple levels within the organization
• Strong writing and documentation skills with attention to detail and ability to clearly communicate complex information
• Ability to make logic-based decisions leveraging data and information from a variety of sources
• Sound judgment and confidence in navigating complex discussions while maintaining a professional and collaborative approach
• Demonstrated experience in data analysis, including proficiency in tools such as Excel, Power BI, or similar platforms

Pay

$125,200 - $187,800

Schedule

Flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Core office locations: Quincy, MA; Carlisle, PA; Scarborough, ME.