Manager II, DSD Governance Food Lion

About the role

Serves as a lead within the DSD supply chain governance structure, building and maintaining strong, collaborative relationships across Brand Leadership, Retail Operations, Merchandising, Finance, IT, Omnichannel Commercial Support, e-Commerce, and the DSD supplier community.

Responsibilities

• Act as the primary governance point of contact for assigned brand(s), ensuring adherence to standardized DSD policies, procedures, controls, and performance expectations.
• Oversee execution and continuous improvement of the DSD GlobalWorx platform and Accountability Program, ensuring tools, reporting, and processes drive measurable outcomes for Brands and Suppliers.
• Monitor, manage, and resolve DSD Governance-related concerns by partnering extensively with Retail Operations, Field Merchandising teams, and Suppliers to ensure consistent execution and compliance.
• Leverage the DSD Accountability Program, within participating Brands, to evaluate supplier performance against established KPIs, drive rapid issue resolution, and improve in-stock conditions and sales performance.
• Develop and implement enhanced reporting, measurement frameworks, and system capabilities within the GlobalWorx platform to strengthen governance visibility, compliance tracking, and performance management.
• Manage and monitor data associated with the DSD Tablet Check-In process to ensure supplier adherence to brand standards and expectations.
• Partner cross-functionally to assess supplier execution, financial impacts, and operational risks, identifying root causes and implementing sustainable corrective actions.
• Collaborate with the DSD Standards Team to identify process improvement opportunities that drive efficiency, reduce operational risk, enhance service levels, and support revenue growth.
• Provide structured performance feedback and strategic guidance to Suppliers, recommending alternative methodologies for ordering, transportation, receiving, and shelf replenishment that align with brand strategy and operational standards.
• Partner cross-functionally to continually evaluate industry trends, alternative operating models, and emerging best practices, contributing to the evolution of the DSD governance framework.
• Drive change management initiatives across internal stakeholders and external suppliers, ensuring adoption of new policies, processes, and accountability mechanisms.
• Establish and deliver periodic executive-level reporting on supplier performance, compliance metrics, sales impact, and risk indicators.
• Work closely with analytics partners to validate assumptions, conduct root cause analysis, and translate data into actionable insights that inform governance decisions and performance improvements.

Qualifications

• A strong understanding of the DSD supply chain flow of goods, from order conception to on shelf availability
• DSD Supply Chain system and process knowledge, including Forecasting, CAO, EDI, DSD Receiving, associated Store processes and Network Optimization
• Supplier Collaboration experience
• Strong analytical skills
• Troubleshooting skills
• Strong written and oral communication skills
• Advanced Excel and Presentation skills
• Strong analytical skills with experience developing data-driven analytical models
• Leadership Skills: Strategic Planning Acumen, Proven project management skills: conceptualizing, planning, estimating and executing, Strong change management skills, Excellent people skills and ability to build strong relationships and lead groups
• Proficiency in data mining software
• Ability to manage and influence others in the organization including executive levels
• Proven track record of delivering high quality results in a timely manner
• Ability to influence change within the organization and the vendor community
• Solid understanding of all elements influenced by the DSD channel including store operations, IT, Finance, Category management, Transportation, Forecasting, and Replenishment
• Bachelor's degree in business, Supply Chain Management, or similar work experience
• 10+ years of retail experience with a vast understanding of the challenges and opportunities associated with the DSD channel of Supply Chain

Benefits

Flexible/ Hybrid Work Schedule: 3 in-person days at one of our core locations and 2 remote days. Core office locations include Salisbury, NC.

Pay

Salary Range: $108,880 - $163,320