Manager Identity and Access Management Product Owner

About the role

The Manager of Identity and Access Management (IAM) Product Owner will lead the strategic direction, development, and lifecycle management of CHOP's IAM platforms, including identity governance, privileged access management (PAM), and modern authentication solutions. This role will serve as the voice of the customer and business stakeholders, ensuring IAM capabilities align with enterprise security, compliance, and operational goals.

Responsibilities

• Define and maintain the IAM product vision, roadmap, and backlog in alignment with enterprise security and digital transformation goals.
• Serve as the primary liaison between business stakeholders, technical teams, and vendor partners for IAM initiatives.
• Led the transition from legacy platforms to modern solutions.
• Establish an Identity Governance & Administration (IGA) strategy at CHOP that deeply integrates with our key platform solutions for entitlement management, establishes segregation-of-duties, and moves us towards a "just in time" (JITA) approach to privileged access management.
• Collaborate with InfoSec, HRIS, and IT operations to ensure seamless identity lifecycle management and access provisioning.
• Exercise independent judgment and creative problem solving techniques in a highly complex and dynamic environment.
• Guide the implementation and integration of IAM tools with enterprise systems.
• Support the adoption of passwordless authentication, MFA, and identity proofing technologies.
• Deliver efficiencies in PAM that reduce human overhead and mitigate the risk of continuous access through thoughtful, innovative means.
• Reference key risk frameworks inclusive of HIPAA/NIST, along with Cloud Infrastructure Entitlement Management (CIEM).
• Evaluate and approve enhancements, patches, and upgrades to IAM platforms.
• Coordinate with project managers and sponsors on initiatives.
• Oversee access certification campaigns, entitlement reviews, and audit readiness.
• Understand technology directions, trends and strategic business impact on key client initiatives.
• Participate in the evaluation and recommendation of tools and technologies.
• Implement security practices and procedures. Measure compliance. Participate in audits and manage corrective action plans.

Requirements

• Maintain fiscal stewardship of all aspects of the department, including providing the following report analysis; resource planning, current financial standing, and support and project costs.
• Manage running hardware & software (incl. licensing) expenditures.
• Manage a cross-functional team of developers, analysts, and architects supporting IAM tools and services.
• Participate in the performance management process by setting goals, mentoring and coaching team members, providing feedback, and conducting reviews.
• Create a departmental Training and Development Plan.
• Conduct staff meetings and 1-1 meetings monthly (at a minimum).

Qualifications

• Bachelor's Degree in Computer science, computer/software engineering, information technology or similar field of study.
• At least eight (8) years Experience managing and supporting infrastructure solutions, with a focus on ensuring the stability, reliability, and scalability of IT operations.
• At least five (5) years Experience implementing best practices, and managing day-to-day operations to support organizational needs effectively.
• At least two (2) years Experience leading Infrastructure projects.
• At least three (3) years Experience in a supervisory/managerial role with five or more team members in a production environment.
• Preferred: At least five (5) years of experience in IAM, with at least 2 years in a product owner or managerial role.
• Preferred: At least two (2) years Experience in healthcare or regulated environments.

Skills and Abilities

• Familiarity with Agile methodologies and tools (e.g., Jira, Azure DevOps).
• Strong understanding of identity lifecycle, access governance, and authentication protocols.
• Experience with IAM platforms such as Microsoft Entra ID, CyberArk, or Oracle Identity Manager.

Knowledge, Skills and Abilities

• Familiarity with Agile methodologies and tools (e.g., Jira, Azure DevOps).
• Strong understanding of identity lifecycle, access governance, and authentication protocols.
• Experience with IAM platforms such as Microsoft Entra ID, CyberArk, or Oracle Identity Manager.

Preferred

• At least five (5) years of experience in IAM, with at least 2 years in a product owner or managerial role.
• Preferred: At least two (2) years Experience in healthcare or regulated environments.

Education

• Bachelor's Degree in Computer science, computer/software engineering, information technology or similar field of study.

Benefits

This position is eligible for an incentive program. At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting.

Pay

SALARY RANGE: $139,220.00 - $184,460.00 Annually

Schedule

This role works approximately 80% remotely, 20% on site in our Philadelphia offices on an as-needed basis.