Manager, Human Resources

We need to output HTML fragment with sections: About the role? Actually we have content: intro paragraphs about AXS, then "The Role", then "What Will You Do?" (responsibilities), then "What Will You Bring?" (requirements/qualifications), then Pay Scale, Bonus, Benefits, then "What's in it for You?" (benefits? actually more like perks), then "More about AXS", "More about AEG". We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should not repeat job title. We need to include sections only when posting has real specific content. We have: - About the role: The initial paragraphs describing AXS and the role? The "The Role" paragraph could be considered About the role. We'll put that in

About the role

with

content. - Responsibilities: The list under "What Will You Do?" is responsibilities. Use

• . - Requirements/Qualifications/Skills: The "What Will You Bring?" list includes experience, education, etc. Could split into Requirements (experience), Qualifications (education/certifications), Skills (soft skills). But we can combine into one section if we prefer few substantive sections. The instruction: Prefer a few substantive sections over many thin ones. So maybe we combine Requirements and Qualifications into one section? But we have headings allowed: Requirements, Qualifications, Skills. We could use Requirements for experience, Qualifications for education/certifications, Skills for soft skills. However that may be many thin sections. Better to combine into one section like "Requirements" covering all. But we must follow rule: use heading only when posting has real specific content for it. If we combine, we still need a heading; we can choose "Requirements". That's acceptable. - Benefits: The posting has Benefits section with details. Also "What's in it for You?" includes extra perks like ERGs, learning, etc. Could be considered Benefits as well. We could merge them into Benefits section. But we have separate Benefits heading allowed. We'll include Benefits with the detailed benefits list and also the "What's in it for You?" list as part of Benefits (maybe as extra bullet). However we must not invent content; we can include both as separate
  under Benefits. - Pay: The posting has Pay Scale: $85,000-$95,000 and Bonus eligibility. So we need Pay section with that info. - Schedule: Not mentioned; we should not create Schedule section. Thus final HTML:

  About the role

  ... (intro + The Role paragraph)

  Responsibilities

  ... list items from What Will You Do?

  Requirements

  ... list items from What Will You Bring? (all)

  Benefits

  ... Benefits paragraph (full-time benefits) plus maybe another

  for What's in it for You? items.

  Pay

  Pay Scale: $85,000-$95,000. Bonus eligibility statement.

  We must not include job ID etc. Also remove boilerplate like EEO, etc. The intro paragraphs about AXS mission etc are okay as part of About the role. We need to preserve all substantive information; not invent or summarize away detail. So we must keep the exact text? We can keep as is but ensure no extra fluff. We need to output only HTML fragment, no markdown. Let's extract exact text. First, intro paragraphs:

  AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

  We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

  Then The Role heading:

  The Role

  then paragraph:

  AXS is seeking a highly collaborative Manager, Human Resources to support our Contact Center and corporate offices. Based in Frisco, TX, you will serve as a strategic partner to the Vice President of the Contact Center and leaders across corporate business units in our Frisco and Scottsdale offices. This role has a strong focus on employee relations, Contact Center recruiting and onboarding, compensation, payroll and HRIS data, workforce analytics, benefits, compliance, and employee engagement.

  We'll combine intro + The Role paragraph into About the role section. Now Responsibilities list: each
  • content. Let's copy them exactly:
  • Provide day-to-day human resources support to employees and managers, including employee relations, leadership support, employee experience, inclusive culture, and policy administration.
  • Serve as the primary HR partner to the Vice President of the Contact Center and leaders across corporate business units in the Frisco and Scottsdale offices.
  • Lead interviewing and hiring for Contact Center employees, including partnering with Talent Acquisition and external staffing agencies as appropriate.
  • Coordinate onboarding for all new hires in Frisco and Scottsdale in collaboration with the U.S. HR team.
  • Partner with managers and the HR and Compensation teams to maintain job descriptions, review market compensation and internal equity, and establish salary ranges by title and location.
  • Conduct and document employee relations investigations, recommend appropriate resolutions, and maintain confidentiality.
  • Maintain relevant communication channels and trackers, and coordinate new-hire and termination updates with Talent Acquisition and other partners.
  • Maintain accurate employee information in HRIS, payroll, and related systems; research errors, resolve integration issues, complete data uploads, and support two payroll cycles.
  • Conduct exit interviews, monitor the employee experience, analyze engagement and workforce data, and help leaders execute action plans that improve engagement and retention.
  • Partner with the HR and Benefits teams on program implementation, leave administration, open enrollment, and resolution of employee questions.
  • Ensure compliance with applicable federal, Texas, Arizona, and local employment laws, regulations, and company policies.
  • Coordinate with Human Resources, Finance, IT, Payroll, and Operations on change management, communications, training, and implementation plans for HR and payroll processes and systems.
  • Pull and analyze workforce metrics to identify trends, inform recommendations, and keep leadership apprised of areas that may require action.
  • Travel periodically between the Frisco and Scottsdale offices as business needs require.
  Now Requirements list: from What Will You Bring? list. Copy each:
  • 5+ years of progressive human resources generalist experience, including employee relations, compensation, benefits, culture, performance management, and onboarding.
  • Previous experience supporting a Contact Center environment is required.
  • Experience with HRIS and payroll systems, employee data, reporting, and data integrity.
  • Knowledge of applicable federal, Texas, Arizona, and local employment and leave laws, including FMLA, ADA, FLSA, EEOC requirements, and Title VII.
  • Experience advising and influencing leaders at all levels of an organization.
  • Strong business acumen and analytical skills, including the ability to translate workforce data into practical recommendations.
  • Excellent employee relations, investigation, conflict-resolution, documentation, written communication, and verbal communication skills.
  • Ability to handle sensitive and confidential information with sound judgment and professionalism.
  • Ability to work independently with minimal supervision and collaboratively across teams.
  • Strong project-management, organizational, multitasking, and time-management skills, with a proven ability to meet deadlines.
  • Ability to work with urgency, adapt to change, and maintain composure under pressure.
  • Bachelor's degree in Human Resources, Business Administration, or a related field preferred; PHR, SPHR, SHRM-CP, or SHRM-SCP certification is also preferred.
  • Experience in a technology, entertainment, ticketing, or similarly fast-paced organization is a plus.
  Now Benefits section: we have Benefits paragraph:

  Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

  Then "What's in it for You?" list:
  • Extraordinary People - we're not kidding!
  • Meaningful Mission- Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
  • Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
  • Community & Belonging - A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace
  We can include that as part of Benefits section, maybe as another
  after the paragraph. Now Pay section: we have:

  Pay Scale: $85,000-$95,000

  Bonus: This position is eligible for a bonus under the current bonus plan requirements.

  We'll combine into Pay section. Now we must not include other sections like More about AXS, More about AEG, etc. Those are extra but could be considered "About the company"? Not allowed headings. We should drop them as per instruction: remove boilerplate, duplicated lines, application instructions. The "More about AXS" and "More about AEG" are not required headings; they are extra info but not under allowed headings. Should we include them? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." However we are only allowed to use certain headings; we could put that extra info under About the role? But that would be mixing company description with role. Might be okay to include as part of About the role? The instruction says: "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other content outside those headings; we can have

  paragraphs not under a heading? Probably we should structure everything under those headings; any content not fitting should be omitted if not under allowed heading. But we must preserve ALL substantive information; if we omit the "More about AXS" and "More about AEG" paragraphs, we lose substantive info about the company. However the earlier intro already covered AXS description; the "More about AXS" repeats similar info but with more details (subsidiary of AEG, numbers). That is substantive. We could include that under About the role as additional paragraph. Similarly "More about AEG" could be included under About the role as well. That seems acceptable: we keep all info, just not create extra headings. Thus About the role section will contain: initial intro paragraphs, The Role paragraph,