Manager, Human Resources

About the role

At Great Wolf, the Human Resources Manager is responsible for execution of HR strategy to support and grow our most important asset – our Pack. In this role you will partner with lodge leadership to ensure the HR function helps drive success and supports achievement of Great Wolf Lodge business goals.

Responsibilities

• Provides ongoing support and guidance in day to day recruiting
• Oversees recruitment and hiring of supervisor and manager positions as well as other open roles as assigned
• Effectively assesses and prioritizes staffing needs as well as develop and drive strategy to improve staffing levels
• Understands labor model and is able to activate recruiting and staffing strategies based on fluctuations in staffing levels
• Plans effectively for hiring needs based on forecast, turnover, and current staffing levels
• Ability to manage and run full scope of performance management including goal setting, coaching and performance management and execution of pack member performance appraisal process
• Conducts investigations as assigned, presents findings and recommends outcome
• Conducts training to effectively onboard new Pack and new leaders and ensures assignment and training completion of required courses in Great Wolf University
• Supports Pack Member development by offering coaching and guidance around career paths
• Performs gap analysis against competency models and works with leaders to develop their Pack for career growth and succession
• Oversees leave administration, payroll administration including oversight to tenure increase process and other reporting as assigned by HR Director
• Handles day to day benefits questions and helps lead annual Open Enrollment process
• Oversees workers compensation claims working with the both the insurance company and with the injured employee
• Leads employee recognition and Pack culture through event planning, constant reinforcement and marketing of recognition program
• Communicates information and ideas clearly, confidently and articulately both in oral and written form
• Provides feedback that supports pack member's growth, development and engagement
• Assist in building bridges between departments, leaders and Pack Members across the lodge
• Follows all federal and state employment law in decision making process and escalates areas of risk or potential liability
• Works to stay up to date on federal and state law changes and demonstrates a working knowledge of basic law as it pertains to worker's comp, payroll, hiring, termination and other employment related decisions
• Provides administrative support as needed for operations including; payroll, time and attendance, inventory, ordering, and other data input
• Maintains confidentiality and protects operations by keeping human resource information confidential

Qualifications

• Bachelor's Degree in Human Resources, Business or related field or equivalent experience
• Minimum of 1 year previous HR experience
• Demonstrated proficiency in Microsoft Office suite
• Successful completion of criminal background check and drug screen
• Strong problem solving and organizational skills
• Attention to detail
• Enthusiastic and positive energy
• Multi-tasking ability

Skills

• Previous experience in hotel/resort/theme park industry
• Human Resources certification or other specialized training
• Experience utilizing HR Technology

Pay

$70,000 - $80,000 annual base salary

Physical Requirements

• Able to lift up to 20 lbs
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time

This response is AI-generated, for reference only.