Manager, HRS Implementation

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Based in San Francisco, CA, Rippling has raised $1.2B from top investors and was named one of America's best startup employers by Forbes.

About the Role

We are looking for a seasoned customer success leader to join our Implementation team. As a first-line manager, you will coach and develop a team of 6-8 Implementation Managers, engage with high-priority customers, and drive improvement on key metrics. You will also coordinate cross-functionally with our Sales, Product & Engineering, and Customer Support teams to ensure a seamless customer onboarding experience.

Responsibilities

• Develop Implementation Managers through hands-on coaching and mentorship
• Support hiring and onboarding of new Implementation Managers
• Successfully resolve customer escalations for maximum satisfaction and positive relationships
• Drive customer adoption of key features and best practices
• Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
• Track, monitor, and continuously improve performance on key metrics and KPIs
• Collaborate cross-functionally with Rippling Sales, Technical Account Management, and Support teams to create a seamless customer journey
• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

Requirements

• 5+ years of SaaS experience in professional services, implementation, or customer success
• 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
• Ruthless prioritization and time management
• Boundless energy to help your team and your customers with a “can-do” attitude
• Strong attention to detail and ability to solve complex, interdependent problems
• Flexible to scaling and changing organizations and responsibilities

Benefits

This role will receive a competitive salary, benefits, and equity.

Pay

The salary for US-based employees will be aligned with one of the ranges below based on location. A variety of factors are considered when determining compensation, including professional background, experience, and location.

• US Tier 1: 111,000 – 175,750 USD per year
• US Tier 2: 99,900 – 158,175 USD per year
• US Tier 3: 94,350 – 149,387 USD per year

Schedule

For office-based employees (those who live within a 40-mile radius of a Rippling office), Rippling considers working in the office at least three days a week to be an essential function of the role.