Manager, HRIS Operations

Responsibilities

• Own the day-to-day operation of all people and development systems, ensuring stability, data integrity, and consistent user experience.
• Act as the primary operational owner for Workday and related people platforms, coordinating activity across people and development, HRIS, IT, and vendors.
• In collaboration with IT, ensure system configurations, updates, and enhancements align with approved processes, controls, and governance standards.
• Drive innovation across the people and development function by identifying opportunities to improve processes, leverage technology, and enhance the employee and manager experience.
• Champion the use of data, reporting, and analytics to provide actionable insights that inform business decisions, workforce planning, and operational priorities.
• Partner with people and development leaders to translate business needs into scalable system solutions, dashboards, and process improvements.
• Maintain visibility into upcoming changes, dependencies, and operational risks.
• Oversee people and development systems intake processes (tickets, enhancements, break/fix issues).
• Partner with leadership and HRIS stakeholders to prioritize work based on urgency, compliance, and operational impact.
• Maintain centralized tracking of BAU work, enhancements, and projects, ensuring clarity on status and ownership.
• Lead escalation of people and development system issues that impact business operations.
• Coordinate root-cause analysis, remediation plans, and stakeholder communication for system incidents.
• Liaise with IT and vendors on resolution of integration, security, or platform issues.
• Track recurring issues and drive preventative operational improvements.
• Ensure people and development systems adhere to governance standards, audit requirements, and documented controls.
• Maintain operational documentation, including process flows, approvals, testing evidence, and change records.
• Provide day-to-day work direction to HRIS team members.

Qualifications and experience

• Bachelor’s degree and 5+ years of HR systems or Workday functional experience.
• In lieu of bachelor’s degree, 9 years of professional experience, preferably in human resources, HRIS, or benefits.
• Additional functional experience with human resources and its related functional areas is strongly preferred.
• Must display exceptional judgment and confidentiality.
• Experience in a law firm or professional services setting preferred.
• Advanced expertise in HR Information Systems.
• Workday highly preferred.
• Knowledge and experience with SQL, Crystal Reports, HTML, and CSS preferred.
• Proficiency in Microsoft Office Suite, or ability to learn tech stacks quickly.
• Excellent verbal and written communication skills; with the ability to influence across levels and functions.
• Ability to juggle multiple priorities at once and maintain attention to detail.
• Detail oriented with high standards for accuracy and precision.