Manager HR Technology Application Support

What We Offer

Novant Health is seeking a strategic, operationally strong, and solutions-oriented Manager of HR Technology Application Support to lead teams responsible for supporting, optimizing, and advancing enterprise Human Resources systems and applications. This role is ideal for a leader who can independently drive execution, balance operational excellence with long-term strategy, and create structure, accountability, and continuous improvement across a complex HR technology environment.

What You'll Do

• Lead and develop teams responsible for enterprise HR technology support, operational delivery, enhancements, and continuous improvement across multiple platforms and workstreams.
• Provide strategic direction for HR systems support, optimization, and continuous improvement initiatives.
• Establish prioritization, accountability, and operational discipline across competing operational demands, projects, stakeholder needs, and strategic initiatives.
• Oversee the support and functionality of HR technology platforms including Infor HR Talent, Workforce Management (WFM), iCIMS, iLearn, and other HR systems.
• Partner with operational leaders and stakeholders to translate business needs into scalable workflows, process improvements, and technology-enabled solutions.
• Collaborate across HR leaders, Workforce Insights, and stakeholders to analyze operational and workforce data, identifying trends, risks, and opportunities related to recruitment, retention, engagement, staffing, and compliance.
• Ensure accuracy, reliability, and integrity of HR reporting, analytics, and system-generated data through coordination with data owners, reporting partners, and stakeholders.
• Lead root-cause analysis and operational problem-solving efforts, developing recommendations to improve processes, forecasting accuracy, and operational effectiveness.
• Facilitate current and future-state workflow discussions, conduct gap analyses, and support implementation of process and technology enhancements.
• Drive adoption of technology solutions and promote best practices related to automation, process improvement, and system utilization.
• Build and maintain strong partnerships across HR, IT, and business leadership to align priorities, navigate competing stakeholder needs, and enable integrated workforce technology solutions.
• Lead projects and operational initiatives from planning through execution, maintaining visibility into progress, risks, dependencies, and stakeholder communication.
• Ensure HR technology platforms, system updates, and operational practices remain aligned with organizational policies, data privacy standards, and applicable regulatory requirements.

What We're Looking For

• Leadership experience managing and developing teams supporting enterprise HR systems, operational delivery, or business technology environments.
• Ability to independently lead operational execution, manage competing priorities, and maintain momentum across multiple systems, projects, and stakeholder demands.
• Leadership style grounded in coaching, accountability, ownership, and team development.
• Demonstrated success navigating ambiguity, organizational complexity, and evolving priorities while maintaining structure, accountability, and execution.
• Strategic mindset with the ability to balance current operational demands and long-term organizational goals.
• Experience managing multiple systems, workstreams, projects, and stakeholders within a fast-paced environment.
• Background leading process improvement, workflow optimization, systems implementation, or digital transformation initiatives.
• Analytical, consultative, and problem-solving skills with the ability to translate business needs into technical and operational requirements, interpret technical concepts for business stakeholders, and turn data into actionable recommendations.
• Excellent communication and relationship-building skills with the ability to influence, build alignment, and collaborate across all levels of the organization.
• Organized, action-oriented work style with the capacity to drive projects through completion despite competing priorities or challenges.
• Critical thinking, adaptability, and resilience in navigating change, complexity, and evolving priorities.
• Passion for technology, innovation, operational excellence, and continuous improvement.

Preferred Qualifications

• Experience supporting HR technology platforms such as Infor HR Talent, Infor WFM, iCIMS, iLearn (Cornerstone LMS), or similar enterprise systems.
• Experience supporting HR technology portfolios within healthcare or other large, complex, highly matrixed organizations.
• Knowledge of enterprise HR systems, operational reporting, data integrity, and compliance considerations within complex organizations.
• Demonstrated curiosity, learning agility, and comfort operating within evolving technology and operational environments.

Education

• 4 Year / Bachelors Degree in Human Resources, Labor Relations, Computer Science; required.

Experience

• Three years of Information Systems experience, required.
• Three years of Management Information Systems; Broad knowledge of a variety of computer systems and technologies (Infor/GHR) experience, required.