Manager, HR Strategic Operations

About the role

As a Manager, Project Manager at Capital One you will drive strategy and execute on high‑priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line, partnering with key stakeholders across the organization from day one.

About the team

Part of the Human Resources Strategic Operations team, you will partner with HR leaders and colleagues to drive and help deliver on HR strategic priorities that create value for Capital One.

Responsibilities

• Executive Governance & Decision Support: Design agendas for executive meetings that drive outcomes, ensure transparency, and accelerate decision‑making.
• Strategy Architecture: Support drafting and evolution of the multi‑year HR strategy, helping build and align the roadmap across the enterprise.
• Organizational Health & Reporting: Define and own key metrics, manage reporting on objectives and org health, and provide data‑driven insights for leadership.
• High‑Stakes Communications: Draft executive forum communications, including pre‑reads and synthesis of complex discussions into actionable outcomes.
• Culture Advocacy: Design initiatives that foster engagement and high performance within the Strategic Operations team and the broader HR organization.
• AI Enablement & Process Innovation: Identify and pilot opportunities to responsibly integrate AI tools into strategic operations workflows, enhancing efficiency in data synthesis, reporting, and process optimization.

Qualifications

Basic Qualifications

• Bachelor’s degree or military experience
• At least 5 years of experience in strategic operations, management consulting, HR strategy, chief of staff role, or a combination thereof
• At least 1 year of experience in roadmap alignment, governance structures, and change management
• At least 3 years of experience working in a matrixed environment

Preferred Qualifications

• Exceptional writing and visual storytelling skills
• Highly organized with great attention to detail
• At least 6 years of management consulting experience
• Exceptional communication and collaboration skills
• Excellent problem‑solving and influencing abilities
• Familiarity with leveraging AI technologies or prompt engineering to enhance operational productivity, analyze qualitative data insights, or streamline project delivery

Pay

McLean, VA: $151,900 – $173,400 for Manager, Project Management

Richmond, VA: $138,100 – $157,700 for Manager, Project Management

Other locations: salary range based on local market; the role is also eligible for performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.