Manager, Hospitality Insights

About the role

The Business Intelligence Manager will partner with operations across a portfolio of 40+ Live Music amphitheaters. The Manager will support concession, pricing, and operations decision making, working side-by-side with hospitality leadership to drive intelligent impact, shape strategy, and inform innovation.

Responsibilities

• Deliver Insights business intelligence and analytics services to in-venue stakeholders
• Develop specific venue knowledge, including physical configuration, proposed technology, and operational processes
• Leverage reporting (heat maps, dashboards, presentations, status updates) standards and formats for partner and operator end-use
• Support monthly business and post-event reviews to share performance updates and identify opportunities
• Develop and deploy optimal pricing, product, placement, and promotion strategies for concessions and premium points of distribution
• Communicate key guest insights and potential action items
• Analyze and build solutions around variable labor and cost of sales management
• Experiment, test pivots and change initiatives in partnership with venues
• Inform innovation and operational excellence initiatives to: Enhance guest experience and profitability. Support strategy development of new technology initiatives. Support best-in-class data integrity.
• Drive innovation and adoption of operational best practices

Requirements

• Prior experience communicating statistical findings and/or complex ideas to non-technical audiences
• Prior experience using Excel, SQL, R, Python, and/or PowerBI for analysis and visualization
• Able to simultaneously manage a high level of detail across multiple projects
• Able to manage stakeholders and tasks independently, managing time effectively
• Able to maintain customer confidentiality and work well within a team environment
• Self-starter who is eager to learn the business and drive proactive insights
• Excellent interpersonal, verbal and written communication skills; ability to communicate effectively at all levels both internally and externally
• Between 2-5 years of experience in quantitative, analytical consulting, and/or client-facing businesses, as well as experience interacting with organizational leadership
• Bachelor's Degree and/or master's degree in business analytics, statistics, economics, or a related field

Qualifications

• Must have prior experience communicating statistical findings and/or complex ideas to non-technical audiences
• Must have prior experience using Excel, SQL, R, Python, and/or PowerBI for analysis and visualization
• Able to share examples of using data to solve complex problems
• Able to manage stakeholders and tasks independently, managing time effectively
• Able to maintain customer confidentiality and work well within a team environment
• Self-starter who is eager to learn the business and drive proactive insights
• Excellent interpersonal, verbal and written communication skills; ability to communicate effectively at all levels both internally and externally
• Between 2-5 years of experience in quantitative, analytical consulting, and/or client-facing businesses, as well as experience interacting with organizational leadership
• Bachelor's Degree and/or master's degree in business analytics, statistics, economics, or a related field

Benefits

• Competitive salary of $85,000 - $90,000 plus bonus potential commensurate with experience
• A generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401K plan

Pay

Competitive salary of $85,000 - $90,000 plus bonus potential commensurate with experience

Schedule

Remote, USA

Skills

• Quantitative, analytical consulting experience
• Client-facing business experience
• Experience interacting with organizational leadership
• Experience using Excel, SQL, R, Python, and/or PowerBI for analysis and visualization
• Experience communicating statistical findings and/or complex ideas to non-technical audiences
• Experience managing a high level of detail across multiple projects
• Experience managing stakeholders and tasks independently, managing time effectively
• Experience maintaining customer confidentiality and working well within a team environment
• Experience being a self-starter who is eager to learn the business and drive proactive insights
• Experience communicating effectively at all levels both internally and externally
• Experience in business analytics, statistics, economics, or a related field

Benefits

• Medical
• Dental
• Vision
• Life and disability insurance
• Paid vacation
• 401K plan