Hospitality Manager

Position Overview

Reporting into Director of Operations, the Hospitality Manager will help oversee a multi-faceted high-volume full-service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the Guest service we provide in our venue.

Operational Leadership

• Oversee 1-2 areas of the venue operations including service, bar, reception, game & tech.
• Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspires others to the do the same.
• Effectively operate computer systems including a POS System, Online Team Member Scheduler.
• Manages controllable expenses for their area of responsibility.
• Ensures all side work is appropriately assigned and completed.
• Ensures collaboration between kitchen and front of house operations.

Team Development and Management

• Participate in hiring, training, and developing hourly associates.
• Create, maintain and update associate schedules using weekly and daily forecasts.
• Conducts/leads pre-shift meetings to provide daily focus and provide continuous coaching and direction to hourly staff.
• Drive accountability and consistency by providing constructive coaching and feedback.

Guest Experience

• Manages Guest Service issues professionally and with a guest-centric mindset.
• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.

Compliance and Safety

• Maintain a safe, secure and healthy work environment and food safety.
• Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.