Manager, Hardware & Inventory

Duties & Responsibilities

• Serve as experienced, knowledgeable, practitioner, to serve as a point of contact for FNF’s hardware inventory and asset management practices.
• Aid in the management of the Technical Services inventory as represented in ServiceNow, including education, intake, data governance, and record decommission.
• Enhance the current HAM governance reporting programs and work with IT managers to implement actions.
• Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes.
• Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting.
• Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes, through CMDB, HAM, and DPM Health Dashboards.
• Create and maintain a governance structure that supports the Technical Services inventory across multiple departments and resource needs, including Compliance, Information Security, Risk Management, Legal.
• Collaborate with various stakeholders to understand requirements, translate them into technical solutions, and improve hardware asset management processes.
• Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort.
• Create and maintain comprehensive technical and process documentation, including design specifications, user guides, and strategic direction guidance.
• Manage and mentor a small team directly.
• Work as a hands-on working manager.
• Collaborate with IT Finance and Licensing to control service budget.
• Continually review and update contracts as service requirements change and mature.
• Perform other duties and responsibilities as required.

Minimum Requirements

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Minimum 10 years of job-related experience required.

Prior Experience

• IT project management experience in planning and implementing enterprise-level systems.
• Experience in technology product management.
• Experience with data analysis using Power BI, Excel Pivot Tables, or other similar tools.
• Demonstrated experience with assisting with the management of a F500’s enterprise hardware asset and inventory program in ServiceNow.
• IT Operations: Current technical knowledge of IT hardware and software, including servers, desktops, laptops, mobile devices, network devices, storage devices, software licensing basics, enterprise applications, virtual devices, services and components.
• 5+ years’ experience in modern IT infrastructure support and maintenance, including an understanding of how an IT Operations group delivers services and supports the company.
• ServiceNow Digital Portfolio Management: 5+ years’ experience in working within the technology portfolio management offerings from ServiceNow.

Communication and Management

• Excellent communication and presentation skills in English.
• Prior team leadership experience.

Certifications

• Relevant certifications such as ITIL, ServiceNow DF (CMDB and CSDM), ServiceNow CSA, and ServiceNow CIS-HAM.