Manager, Growth Strategy and Operations

Core Responsibilities & Expectations for the Role

• Support new market launches on the ground, working with local teams and cross-functional partners to stand up Growth operations
• Develop and maintain the new market launch playbook into a repeatable framework and project plan that accelerates and de-risks each subsequent launch in both CA and in new states Habitat Health enters.
• Drive operational enablement across the Growth team, including supporting new program rollouts and resource and workflow optimization.
• Gather and implement feedback from Growth Operations on new programs and operational workflows, translating frontline input into concrete process improvements and updated guidance.
• Support regular reporting and performance tracking, monitor how new processes and launches are performing, surface opportunities for iteration, and help drive continuous improvement.
• Collaborate across the organization - including Clinical Operations, Operations, Marketing, and partner teams - to align launch and enablement work with broader growth priorities and the participant journey.
• Facilitate cross-functional and external stakeholder engagement to align on and drive progress against key initiatives.

Required Qualifications

• A Bachelor’s degree or 3-5 years of relevant experience in health care delivery at a high-growth startup, operations or program management, or consulting for health care payers & providers.
• Demonstrated ability to be a self-starter, with comfort operating in ambiguity, an aptitude for building structure where none exists, and a bias to action.
• Strong project management and organizational skills, with the ability to manage multiple workstreams across functions and locations.
• Strong interpersonal and written/oral communication skills; high EQ.
• A practical problem solver who can connect strategy to daily execution and thrives in a fast-paced, evolving environment.
• Willingness to work in a hybrid work environment, with travel to Habitat Health centers and new market sites for launches and stabilization periods.
• Aligns with our purpose and our values, and is excited about living those out in daily practice
• Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement
• Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions.
• Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.
• Travel: Ability to travel up to 75% during center launches

Nice to have

• Experience in operations and implementation projects.
• Familiarity with elder care organizations.
• Experience supporting new site, market, or program launches in a healthcare or multi-site operating environment.