Manager, Global People Operations

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere.

About the role

The Manager, Global People Operations will lead the day-to-day delivery and continuous improvement of global HR Operations, ensuring employees receive accurate, consistent, and scalable support across the employee lifecycle. This role oversees a small HR Operations team, supports HR systems and data integrity, drives process improvements, and partners across HR, Payroll, Finance, IT, Legal, Benefits, Talent Acquisition, and business teams to strengthen service delivery and the employee experience.

This position is not based in any specific Company office or geographical location in the United States. As such, the Company is considering applicants who reside anywhere in the United States.

Responsibilities

• People Leadership and Team Support: Lead, coach, and support two HR Operations team members by setting priorities, guiding workloads, monitoring service delivery, and creating a collaborative, inclusive, and service-oriented team environment.
• HR Systems, Data Management, and Reporting: Oversee HR systems, employee data, Workday administration, reports, dashboards, and integrations to help ensure accurate records, reliable reporting, strong data integrity, and effective use of HR technology.
• Employee Lifecycle and HR Service Delivery: Support key employee lifecycle processes, including onboarding, offboarding, employee questions, HR case routing, and stakeholder support, with a focus on timely, accurate, and customer-focused service delivery.
• Compliance, Audits, and Policy Administration: Support HR compliance activities, audits, I-9 and E-Verify processes, background checks, data security reviews, policy administration, and related documentation in alignment with company requirements and applicable labor laws.
• Process Improvement, Documentation, and Collaboration: Identify and implement opportunities to improve HR Operations workflows, documentation, employee self-service, reporting, and cross-functional collaboration, using technology and automation where appropriate while maintaining privacy, governance, and human oversight.
• Payroll, Benefits, Finance, and Special Projects: Partner with Payroll, Benefits, HR, and Finance teams on payroll exceptions, compensation and benefits documentation, leave-related support, invoice processing, approvals, and special HR projects.

Requirements

• 6+ years of progressive experience in HR Operations, HRIS, People Operations, or a related HR function, preferably in a global environment.
• 2+ years of people management, team lead, or operational oversight experience preferred.
• Strong HRIS experience, preferably with Workday.
• Strong analytical, auditing, dashboard management, and reporting skills, including experience creating recurring and ad hoc reports.
• Understanding of employment laws, HR compliance requirements, data security practices, and policy administration.
• Experience with process design, workflow optimization, documentation, and continuous improvement within HR Operations.
• High level proficiency with Microsoft Office, especially Excel Reporting.
• High degree of professionalism, discretion, diplomacy, and sensitivity when handling confidential information.
• Strong communication skills, with the ability to work effectively with employees and stakeholders at all levels.
• Experience with tools such as NetSuite, Docebo, performance systems, ATS platforms, or other HR technologies is a plus.
• Ability to manage multiple priorities and projects in a fast-paced environment.

Pay

The general salary range for this position in the United States is $126K to $140K. An individual's particular compensation will be determined by the Company, in its sole discretion, in light of the individual's geographical location, education, training, and/or experience.

Benefits

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees. Benefits & Perks vary by Country.