Manager, Global Clients Operations

About the role

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.

Responsibilities

• Take full delivery accountability of multi-geo team delivering $5M to $50M electronic security integration programs, with ultimate ownership for profitability and customer satisfaction.
• Manage programs, supported by team of program managers.
• Track key quality, delivery and financial metrics; report the same to executive management.
• Track, flag and mitigate program risks.
• Develop and sustain long term powerful client relationship, and ensure customer satisfaction.
• Oversee and verify contract performance.
• Manage project financials and revenue recognition, with full accountability for profitability.
• Devise and execute approach for incremental margin improvement for running programs.
• For new deals, define delivery model, delivery plan, governance plan and identify all potential risks and mitigation.
• Shape the program business case.

Requirements

• Minimum work experience of 7–10 years in Construction Project / Program Management or Delivery Management, managing a team of at least 80–100 resources.
• Deep experience in electronic security integration.
• Demonstrate accountability in a multi-stakeholder environment, navigate the stakeholders and deliver results.
• Strong understanding of financials, profitability and cash flow.

Leadership Behaviors

• Deliver client value
• Execute with urgency
• Hold self and others accountable for results
• Develop and support employees and team
• Demonstrate trust and respect