Manager, Global Accounts Receivable

About the role

Provide directional leadership to the Franchise Revenue department. Ensure the department is adequately resourced and structured, and that policies are designed to support the changing business environment. Lead and facilitate collection-related project teams, provide collection information and technical expertise to stakeholders, and manage relationships with multiple internal and external partners/customers to minimize accounts receivable exposure and ensure timely collection of receivables. Identify and implement policy and procedural improvements to drive process enhancements.

This position is based in our Atlanta Global Support Center with an expectation to be onsite 4 days per week.

Responsibilities

• Establish and align departmental priorities and set direction for the work group.
• Lead team members with direction regarding the collection of delinquent accounts, ensure timely processing of store transfers, and other department initiatives.
• Advise and coach staff on best practices.
• Lead, coach, and develop a team of direct reports and other Franchise Revenue staff.
• Provide expertise to cross-functional teams and lead/participate in departmental projects.
• Resolve issues for customers by providing timely and accurate responses to inquiries, problem-solving, research, and communicating with stakeholders.
• Collaborate on the development of franchisee workout plans in conjunction with field representatives and legal counsel.
• Lead domestic and international collections strategies.
• Drive reduction of delinquent AR and unapplied cash balances.
• Oversee collector portfolios, aging reviews, dispute resolution, and escalation processes.
• Ensure accurate and timely processing of store transfers and Payment Services transactions.
• Partner with Operations, Legal, Finance, Treasury, and Franchise Business Consultants.
• Establish KPIs, SLAs, and performance dashboards for collections effectiveness.
• Support audits, SOX controls, policy governance, and compliance requirements.
• Lead process improvement and automation initiatives, including ServiceNow and ERP enhancements.
• Develop talent through coaching, succession planning, and performance management.
• Present AR risk, collections performance, and cash flow insights to senior leadership.
• Perform other ad hoc tasks as assigned for Franchise Revenue.

Requirements

• 2-year degree in Business or Accounting; 4-year degree preferred.
• 7+ years of progressive collections experience.
• At least 4 years of staff supervision.

Skills

• Ability to lead, coach, and mentor staff via formal and informal performance management.
• Motivated individual with excellent conflict resolution, customer service, interpersonal, and verbal/written communication skills.
• Strong problem-solving skills with the ability to manage multiple projects/tasks and meet deadlines.
• Ability to work effectively in a high-volume, fast-paced environment.
• Hands-on experience with ERP Systems (Oracle preferred) and proficient in Microsoft Excel and Word.
• Aptitude for learning new systems.

Direct Reports

This role will have 7-8 direct reports.

About the Company

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. At Inspire, our purpose is to ignite and nourish flavorful experiences.