Manager, Global Account Management (Plano, TX)

Key Responsibilities

• Provide communication link between Sirva and the Client regarding relocation issues, household good issues, service level agreements and projects.
• Act as a trusted advisor to the client and collaborate with them on identifying best practices within the talent mobility industry.
• Play a key role in identifying solutions and resolving client issues across the client team and/or in partnership with other operational divisions.
• Exercise solid business judgment while making decisions and addressing transferee/assignee and client issues.
• Collaborate with Director, Global Account Management (DGAM) to assist with upselling and overall project management, including the management and calculation of client SLA results.
• Support the DGAM in supporting client implementations, collating and validating data and content for Client Reviews and Governance meetings, and establishing and delivering strategic account plans.
• Work collaboratively with the DGAM and the client team to understand the client delivery requirements and drive client profitability and revenue growth.

Qualifications And Preferred Skills

• 3-5 years of equivalent customer relationship management work experience required.
• Strong organizational skills.
• Strong verbal, written communication and presentation skills.
• Able to think critically and proactively solve issues.
• Strong client relationship skills.
• Excellent critical thinking skills with an understanding of data analytics and interpretation.
• Global business experience a plus.
• Proficient with productivity and reporting applications e.g. Microsoft Office (Word, PowerPoint, Excel, Teams), etc.
• Interest in growing revenue in client accounts through upselling products and services.

Benefits

Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees. Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.