Manager, Franchise Performance - Baton Rouge, LA

Responsibilities

• Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
• Coach franchisees on company programs, best practices, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and other market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Qualifications

• Possess a high school diploma and undergraduate degree in Business, Hospitality, Restaurant Management, or a related field, or equivalent practical experience.
• Hold at least 5+ years of experience in multi-unit quick-service restaurant, fast casual, foodservice, hospitality, retail, franchise, field operations, business consulting, or a related operational leadership role; quick-service restaurant, fast casual, or foodservice experience strongly preferred.
• Show strong business acumen, including experience with profit-and-loss performance, sales trends, cost drivers, margin improvement, and influencing positive financial outcomes.
• Demonstrate the ability to lead, coach, and influence operators, managers, franchisees, business owners, or field teams to improve performance, strengthen accountability, and drive behavior change.
• Able to assess business performance with nuance, identify root causes, and translate data and field observations into practical action plans.
• Show strong communication, relationship-building, problem-solving, and influencing skills.
• Be able to work independently in a field-based role and manage multiple priorities across a territory.
• Show proficiency with Microsoft Office tools, especially Excel, and comfort learning reporting or franchise management systems.