Franchise Success Manager
Serve as the enterprise owner of the new owner onboarding system
Serve as the enterprise owner of the new owner onboarding system, creating and evolving a standardized approach that drives consistency, efficiency, and franchise owner success across all Neighborly brands.
Design, implement, and continuously enhance Neighborly’s new owner onboarding system
Design, implement, and continuously enhance Neighborly’s new owner onboarding system, establishing a scalable, enterprise-wide framework that can be leveraged across all brands.
Evaluate brand-specific onboarding processes
Evaluate brand-specific onboarding processes that identify opportunities to standardize best practices while preserving necessary operational nuances.
Establish and document onboarding standards
Establish and document onboarding standards, communication cadences, milestones, and success measures that drive consistency across the franchise network.
Ensure a seamless and coordinated onboarding experience
Ensure a seamless and coordinated onboarding experience through cross-functional collaboration and stakeholder engagement.
Serve as a trusted advisor and strategic thought partner
Serve as a trusted advisor and strategic thought partner to Brand Presidents and franchise leadership teams.
Partner with brand stakeholders
Partner with brand stakeholders to develop, refine, and implement a standardized onboarding framework that balances enterprise consistency with brand-specific requirements.
Lead cross-functional initiatives
Lead cross-functional initiatives that improve franchise owner effectiveness while creating greater consistency and efficiency in communications, processes, and onboarding experiences across brands.
Build alignment among teams
Build alignment among Operations, Marketing, Technology, Training, and Support teams to ensure a cohesive and scalable onboarding model.
Facilitate executive-level discussions
Facilitate executive-level discussions regarding onboarding strategy, performance, risks and opportunities for continuous improvement.
Define, track and report on key onboarding and franchise performance metrics
Define, track and report on key onboarding and franchise performance metrics. Develop dashboards and executive reporting that provide visibility into onboarding effectiveness, franchisee ramp-up progress, and business outcomes.
Required Qualifications
- Experience: 5+ years of experience in program management, franchise operations, business operations, onboarding, consulting, or related field.
- Skills: Demonstrated success leading cross functional initiatives and influencing stakeholders across multiple business functions. Experience developing and monitoring KPIs, scorecards, dashboards, and executive level reporting. Proven ability to analyze business performance data and translate insights into operational improvements. Experience supporting franchise systems, multi-unit operations, or customer onboarding programs preferred. Experience partnering directly with senior leaders and executives to drive strategic initiatives. Project management certification or demonstrated program management expertise preferred.
- Education: Bachelor’s degree in Business, Training & Development, Organizational Development, or related field preferred.
Schedule / in-office requirements
Hybrid working model; Monday-Wednesday in office, Thursday/Friday teleworking. Our office locations is: 500 E John Carpenter Fwy, Irving, TX
Pay
Competitive Pay: Commensurate with experience
Schedule
Full-time, Monday – Friday, 8 AM – 5 PM local time zone
Benefits
Check out our benefits offerings here: Neighborly Benefits
- Financial Benefits: Equity and bonus opportunities
Brand
Neighborly - USA Shared Services