Franchise Success Manager

About the role

As a Franchise Success Manager (FSM) at The Honey Baked Ham Company, you'll be the most direct, most consistent point of partnership between HBH and its franchise owners. You'll carry a portfolio of 40–50 franchise locations and show up — literally and figuratively — as their trusted business advisor, operational coach, and growth partner.

Responsibilities

• Show up as their trusted business advisor, operational coach, and growth partner.
• Measure success by franchisees' growing sales, profitability, and brand standards.
• Grow sales, improve profitability, and build strong relationships with franchisees.
• Manage P&L conversations, costs, and ensure owners trust your financial coaching.
• Support franchisees in implementing ideas and telling their peers about your expertise.
• Maximize holiday windows through planning and execution.

Requirements

• 3–5+ years of multi-unit restaurant, retail, or franchise operations experience.
• Demonstrated background in field-based business consulting, franchise support, or multi-unit operations management.
• Proven track record of growing sales, improving profitability, and building strong franchise or operator relationships.
• Experience in catering sales, B2B account development, or foodservice operations is a plus.
• Bachelor's degree preferred.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office and CRM systems.
• Comfortable working in food production environments.

Skills

• Business consulting and coaching skills.
• Operational management and financial coaching abilities.
• Field-based sales and account development experience.
• Strong leadership and team-building skills.

Benefits

The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Pay

Compensation is commensurate with experience.

Schedule

Approximately 75% field travel required, including overnight stays by car and air.