Manager, Food & Nutrition Services

About the role

The Manager, Food & Nutrition Services oversees the day-to-day operations of multiple Food and Nutrition Services pantry locations within a designated region of Vivent Health’s network of integrated health centers. This position provides direct supervision to supervisors, coordinators, and food pantry assistants and ensures consistent, compliant, and high-quality service delivery across all assigned pantry locations.

Responsibilities

• Provide direct supervision, coaching, and performance management for Food and Nutrition Services Supervisors, Coordinators, and Assistants, dependent on staffing model, across multiple pantry locations.
• In conjunction with site staff and Volunteer Coordinator, train and oversee volunteers to ensure and maintain the smooth, effective, and efficient functioning of pantry locations.
• Oversee and monitor daily food acquisition, storage, inventory management, distribution processes, home delivery services, and data collection systems to ensure consistency and compliance with Vivent Health standards and funder requirements.
• Ensure safe and sanitary operations across all pantry locations, including compliance with food safety regulations, proper equipment use, safe product storage, and ServSafe certification coverage requirements.
• Maintain records of safety and compliance standards.
• Conduct regular operational audits (virtual and on-site as needed) to ensure adherence to policies, procedures, and regulatory standards in collaboration with Director.
• Review and monitor site-level budgets in collaboration with the Director and Site Supervisors to ensure cost-effective procurement while maintaining high nutritional standards.
• Support recruitment, onboarding, and training of Supervisors, Coordinators, and Assistants in collaboration with Human Resources and the Director, which may include travel to pantry locations as needed.
• Prepare and compile operational reports including utilization data, service metrics, inventory trends, volunteer engagement, and compliance documentation for review by the Director.
• Implement department initiatives, quality improvement plans, and operational changes as directed by the Director.
• Collaborate with Site Leaders, Social Services leaders, clinical teams including dietitians, and Quality Management to ensure Food and Nutrition Services remain integrated within the broader health center model.
• Supports and participates in direct service delivery, stepping in as needed to ensure uninterrupted operations during staff absences, vacancies, or peak service periods.

Requirements

• Bachelor’s degree and/or five years of related experience required.
• Minimum five years’ experience in food services, food pantry operations, or community-based program operations.
• Minimum two years of supervisory experience overseeing paid staff required.
• Demonstrated experience in multi-site or multi-program coordination preferred.
• Experience with budget monitoring and operational reporting.
• Minimum of 1+ years of experience leading and developing people; fostering a collaborative, mission-driven team environment that supports high-quality care and community impact.

Qualifications

• Required and preferred knowledge and experiences to succeed.
• Education: Bachelor’s degree and/or five years of related experience required.
• Work Experience: Minimum five years’ experience in food services, food pantry operations, or community-based program operations. Minimum two years of supervisory experience overseeing paid staff required. Demonstrated experience in multi-site or multi-program coordination preferred. Experience with budget monitoring and operational reporting. Minimum of 1+ years of experience leading and developing people; fostering a collaborative, mission-driven team environment that supports high-quality care and community impact.
• Licensure/Certification: ServSafe Certification. Valid Driver’s License.
• Technical Experience: Proficiency in Microsoft Suite and Windows. Experience working with databases and reporting systems.
• Soft Skills: Knowledge of and sensitivity to the HIV/AIDS patient population and/or eagerness to learn about this community. Strong organizational and time management skills. Ability to manage multiple priorities across geographically dispersed locations. Excellent written and verbal communication skills. Flexibility in response to change, adapting quickly to shifting priorities.

Skills

• Leadership: Inspire, influence, and guide others towards achieving a common and/or strategic goal or vision.
• Decision Making: Make informed decisions, often considering input from their team while taking responsibility for the final choices.
• Communication: Articulate their vision, provide feedback, and foster collaboration among team members.
• Empathy and Emotional Intelligence: Understand and relate to the emotions of others, building trust and creating a positive work environment.
• Accountability: Take responsibility for their actions and decisions, setting a standard of accountability for themselves and their team.
• Adaptability: Be flexible and adaptable, adjusting strategies and approaches as needed to achieve success.
• Collaboration: Model collaboration, engage teams, and drive partnerships across departments to transfer knowledge, enhance decision-making, and improve results.

Benefits

• Generous paid time off, including 12 paid holidays.
• 401k with 100% employer match up to 5%.
• 12 weeks of fully paid parental leave.
• Employer subsidized medical, dental, vision benefits, and gender-affirming care benefits.
• Employer paid short and long-term disability.
• Tuition reimbursement.
• Certification and licensure assistance.

Pay

Starting at $65,000/annually (Depending on Experience)

Schedule

Full-Time Position