Manager, Food & Beverage

About the role

Busch Gardens is a place of thrills, fun, and positive, lasting memories. And that's just what it's like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable, and driven to deliver exceptional guest service, this is a place for you!

Responsibilities

• Supervise, train, and counsel Ambassadors
• Perform the job duties you’re supervising
• Maintain a clean and safe environment for all team members, guests, and animals
• Develop team members through training, feedback, and coaching
• Ensure compliance with all relevant regulations and policies
• Assist leadership with supervision of planning, directing, and organizational needs of the department with a focus in Catering, Special Events, and Consumer Events & Festivals
• Respond to guest and team member needs
• Aid leadership with employees scheduling, training, food ordering, and equipment

Requirements

• At least 18 years of age
• At least 1 year of experience in the food and beverage industry or similar high volume leadership capacity
• Able to lead and develop ambassadors in daily job tasks
• A role model for SEA safety, guest service, attendance, cleanliness, and wardrobe standards
• Able to work with and lead ambassadors in areas that sell and serve alcohol
• A valid Driver’s license and ability to meet company driving guidelines preferred
• Able to complete a Food Safety Manager certification and pass the exam
• Lift, carry, push, and pull up to 50lbs. on a frequent basis
• Engage in extensive walking and standing throughout work shift
• Frequent bending from waist to floor, kneeling, squatting, simple hand grasping work and fine hand manipulation (computer work/typing, writing)
• Occasional overhead reaching and climbing stairs and ladders
• Work both indoors and outdoors, exposed to a variety of weather conditions
• Perform all cleaning duties, including use of cleaning chemicals
• Able to work a flexible schedule (Includes: Weekends, holidays, catering events, and evening hours)
• Flexible in work locations as placement will depend on business needs and career development opportunities

Qualifications

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

Skills

• Leadership skills
• Customer service skills
• Team management skills
• Food safety knowledge
• Alcohol service knowledge

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

Pay

The pay for this position is competitive and commensurate with experience.

Schedule

The schedule for this position is flexible and may include weekends, holidays, and evening hours.