Manager, Food & Beverage
Great Wolf Lodge · Bloomington, MN · 2 wk ago
On-siteManagement$60k/yrFull-time
About the role
The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers.
Responsibilities
- Oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals.
- Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions.
- Aids F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
- Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook.
- Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction.
- Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards.
- Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets.
- Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols.
- Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste.
- Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits.
- Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities.
- Maintains equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels.
- Conducts department pre-shift meetings and service audits at designated timelines; course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved.
- Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections.
Qualifications
- High School diploma or equivalent experience
- Minimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer service
- Flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed
- Experienced in driving business, revenue, control cost, guest satisfaction and employee engagement
- Demonstrated experience leading teams to achieve/exceed goals
- Strong attention to detail and time management skills
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS)
- Successful completion of criminal background check and drug screen
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
Skills
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette