Manager, Store

Job Summary

The Store Manager reports to the Regional Manager and oversees the retail location, employees, and community engagement activities to enhance both business performance and customer satisfaction, always following Hollywood Feed’s first policy: “Do what is right by the customer.”

Store Manager Responsibilities

• Interview, selectively hire, and train employees for the retail location.
• Organize and oversee the schedules and work of employees.
• Oversee employees, facilitate effective communication with customers, assist as needed.
• Manage and direct the daily tasks and responsibilities of team members.
• Conduct or assist with timely and constructive performance evaluations.
• Administer disciplinary actions and terminations, in alignment with company policies.
• Responsible for closing the store 3 nights per week with one Saturday off per month.

Inventory Management

• Ensure orders are processed and received accurately through Hollywood Feed’s point of sale system.
• Conduct research and track purchases.
• Check out customer purchases.
• Create new customer accounts.
• Open and close registers.
• Perform other inventory management duties including physical inventory and cycle counts.
• Contributes to the team effort of placing and rotating merchandise to attract positive attention from customers and accomplish related results as needed.
• Ensures availability of merchandise and services by maintaining inventory data through spot inventory counts and checks.
• Required to perform 6 of the 12 Cycle Counts to determine accuracy of store inventory.

Employees and Store Development

• Oversee employees by leading and maintaining excellent customer service skills.
• Communicate openly and respectfully with supervisors, corporate office, and coworkers.
• Maintains and motivates a positive sales team that will increase sales and ensure efficiency through communication, incentives, and empowering your employees to take responsibility for their job and the store’s goals.
• Foster a spirit of teamwork within your store while motivating a positive sales team.
• Maintaining employee’s performance through coaching, communication, rewarding, counseling, and discipline.
• Performing a job performance appraisal for all employees at least two times per year.
• Holding the employees to the Hollywood Feed Standards of Business with a clean, organized, and safe location to ensure the protection of both customers and employees.
• Ensuring that all Hollywood Feed policies and procedures are followed, including compliance with legal requirements.
• Explore avenues to reach out into the community by attending or creating events to interact with the public via social media and maintain the store’s online presence.
• Plan, organize, and coordinate the recruiting, selecting, orientation, and training of employees.
• Addressing customer needs and resolving issues, ensuring positive and long-term customer relationships thus being a model for all employees to follow.
• Maintain operations by collaborating with regional managers and developing and identifying cost-effective advertising and hiring strategies.
• Confirm daily sales reports and cash receipts; ensure monies are deposited regularly, and reports are submitted as prescribed by company policies.

Requirements & Qualifications

• Commitment to animals and their owners is vital at Hollywood Feed.
• Proficient in Microsoft Office Suite or related software.
• Organized with attention to detail.
• Works well under pressure and deadlines; ability to multitask.
• Strong leadership and management skills with ability to motivate employees.
• Able to develop and maintain budgets.
• Thorough understanding of company policies and practices.
• Strong verbal communication and active listening skills.
• Prior proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Able to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience (including learner's permit period).

Physical Requirements

• Must be 18 or older.
• Able to lift 50 lbs. overhead and stock shelves repeatedly.
• Can bend, kneel, push, pull, reach, twist frequently.
• Able to stand and walk for 8–10 hours.
• Can climb ladders often to access products.
• Meet Safe Driving Policy and willing to drive company delivery vehicle.

Education & Experience

• A High School Diploma or equivalent.

Benefits

In addition to competitive wages and benefits, retail employees receive tips, generous discounts, and free pet food and supplements as Hollywood Feed team members.