Manager - Food and Beverage

Responsibilities

• Ensure consistent high-quality service to all team members and guests.
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Provide hands-on leadership to F&B department.
• Aid in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost.
• Supervise inventories and estimate food and beverage costs.
• May be required to use computer to facilitate collection and analysis of information.
• Communicate regularly with purchasing department regarding supply inventory.
• Develop and manage the departmental budget, including capital expenditures.
• Maintain staffing levels to ensure budgetary compliance.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicate pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Ensure satisfaction to guests.
• Follow lawful directions from Director of Food & Beverage.

Qualifications

• A high school diploma or GED equivalent is preferred.
• Three to five years of experience in restaurant or hospitality operations, or the equivalent combination of education and experience required.
• At least three years of supervisory experience in a high volume property preferred.
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• Must have or be able to obtain proper alcohol licenses.