Manager, Finest Merchandise

About the role

The Merchandise Manager is responsible for the day-to-day management of merchandise operations for Gallagher Square concerts and Full Venue Concert Merchandising. This role serves as the lead point of contact for touring artist teams and merchandise contacts, managing Sr. Special Event Crew sellers, ensuring accurate inventory and settlement processes, and delivering high-quality guest experience at all points of sale.

Responsibilities

• Manage merchandise operations for all Gallagher Square shows and support Full Venue Concert Merchandising
• Serve as the lead point of contact for Gallagher Square merchandise shows, liaising directly with touring artist teams and merchandise contacts
• Hire, train, direct and supervise all Sr. Special Event Crew seller positions on merchandise and lock and go shifts
• Accurately count in and count out merchandise inventory before and after each show
• Prepare and deliver settlement sheets to artists and venue/partner stakeholders
• Operate AtVenu point-of-sale and inventory software for sales tracking and reporting
• Care for and manage off-site merchandise sales and logistics
• Coordinate and manage off-site merchandise sales and logistics
• Set up and maintain neat, brand-appropriate merchandise displays
• Maintain inventory and equipment controls, including reconciliation and loss prevention
• Ensure a high standard of guest experience at all merchandise locations
• Support Lock and Go operations throughout the season, including setup, monitoring, and breakdown
• Perform other duties as assigned to support Special Events programming

Requirements

• Prior experience in event merchandising, retail operations, or concert/venue operations
• Working knowledge of AtVenu or comparable merchandise/POS settlement software
• Demonstrated experience with inventory reconciliation, and settlement reporting
• Strong interpersonal and communication skills for direct interaction with touring artist teams and partners
• Prior experience and ability to supervise and direct event-day staff in a fast-paced, live-event environment
• Highly organized, detail-oriented, and able to manage multiple shows/events concurrently
• Comfortable with merchandising/visual display best practices
• Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, etc., and ability to learn and master new software programs
• Exceptional time management and organizational skills with capacity to handle high volumes of detailed work, multi-task and manage projects on strict deadlines
• Maintain professional demeanor with a high degree of discretion, integrity, and accountability
• Able to work during Padres home games and other special events as needed, which will include weekends, holidays, and evenings

Qualifications

• Must be at least 18 years of age by the start of employment
• Minimum high school diploma or GED equivalent. Some college preferred
• Minimum 3-5 Years Of Experience In Relevant Fields
• Minimum 2 years of prior people management experience
• Bi-lingual English and Spanish highly preferred

Skills

• Detail oriented
• Ability to multitask
• Previous Merchandise and Events experience a plus

Benefits

• Medical
• Dental
• Vision
• 401(k) with employer match + automatic company Safe Harbor contribution
• Basic Life Insurance (with option to purchase Supplemental Life Insurance)
• Pet Insurance
• Generous paid time off (PTO) and holiday program
• Paid employee parking
• Ongoing employee discounts on food and retail
• Employer provided game tickets to home games
• Onsite fitness classes and experiences
• Ballpark discounts on food and retail
• Work from home Fridays (during the offseason and when team is on the road)
• Smart casual dress code

Pay and additional compensation

The salary range for this full-time position is $70,304-$75,000. As a candidate for this position, your pay and related elements of compensation will be contingent upon your work experience, education, job-related skills and any other factors the San Diego Padres considers relevant to the hiring decision for this position. In addition to the base pay, the Padres believe in providing a very competitive and generous compensation and benefits package for its employees.