Manager, Finance Operations Invoicing

Responsibilities

• Contract and Invoicing Management: Review and interpret contractual language to ensure accurate invoicing, adherence to customer terms, appropriate approval support, and retention of documentation needed for audit and compliance review.
• Revenue Recognition & Tax Compliance: Apply knowledge of revenue recognition principles and sales tax exemptions, as well as international tax regulations such as VAT and Canadian PST/GST. Partner with Accounting and Tax to ensure billing practices align with applicable requirements and documented policies.
• Financial System Transition: Support and manage financial system transitions, with a preference for SAP S/4HANA experience, ensuring future-state workflows include appropriate process controls, data integrity checks, access considerations, and audit support.
• Multi-department Collaboration: Work cross-functionally with Finance, Accounting, Legal, Technology, Client Operations, and other stakeholders to align efforts, resolve compliance-impacting process gaps, and drive projects toward common goals.
• Project Management: Oversee and manage various projects, ensuring deadlines are met, resources are effectively utilized, compliance dependencies are tracked, and risks or decisions are escalated timely.
• Process Improvement: Evaluate existing business processes, identify areas for improvement, and implement strategies to enhance productivity, quality, control effectiveness, documentation discipline, and time management.
• Audit & Compliance: Lead audit readiness activities for invoicing and related order-to-cash processes, including evidence collection, process walkthrough support, control validation, auditor request coordination, and timely remediation of findings or exceptions.
• Internal Controls & Segregation of Duties: Monitor adherence to key controls, separation of duties, approval thresholds, access expectations, billing adjustments, credits/rebills, manual invoicing, and other high-risk activities to ensure appropriate approvals and supporting evidence are retained.
• Compliance Monitoring & Issue Resolution: Identify process gaps, policy deviations, billing exceptions, or control breakdowns; document root cause and business impact; escalate risk appropriately; and partner with stakeholders to implement corrective and preventive actions.
• Audit Evidence & Remediation Tracking: Maintain organized audit evidence, issue logs, remediation plans, ownership, due dates, and follow-up reporting to support internal, external, security, ISO, SOC, or customer-driven audits as applicable.
• Policy Development: Create and update policies, SOPs, control narratives, desk-level procedures, and compliance documentation to maintain regulatory, audit, and operational efficiency.
• Team Leadership: Supervise and guide team members, providing coaching, compliance awareness, documentation standards, and operationalizing best practices across the revenue/order-to-cash cycle.
• VMS/MSP & Billing Portals: Manage vendor management systems (VMS), managed services provider (MSP) platforms, and customer billing portals such as Ariba, Coupa, and Tungsten, ensuring portal processes are documented, controlled, and aligned to customer requirements.
• International Billing: Manage international billing processes, with specific experience in Canada, while ensuring applicable tax, documentation, approval, and compliance requirements are followed.

Requirements

• Multitasking & Time Management: Ability to juggle multiple tasks, prioritize work effectively, meet deadlines in a fast-paced environment, and manage time-sensitive audit, compliance, and customer billing requests.
• Problem Solving & Flexibility: Strong analytical skills with the ability to assess and create solutions for complex operational, billing, audit, and control-related issues. Adaptability to handle a variety of tasks, including stepping into urgent situations as needed.
• Collaborative Mindset: Ability to foster collaboration between departments and stakeholders, even when managing competing interests, compliance dependencies, and cross-functional remediation activities.
• System Knowledge: Proficiency in Excel is a must. Familiarity with tools such as JobDiva, Zendesk, SAP S/4HANA, NetSuite, VMS/MSP platforms, and billing portals is beneficial.
• Audit & Compliance: Experience with audit compliance, security audits, ISO 9000 standards, SOC or similar control evidence requests, separation of duties, control documentation, and remediation tracking.
• Risk Assessment & Remediation: Ability to identify compliance risks, perform root-cause analysis, quantify or explain business impact, assign ownership, and track remediation through closure.
• Documentation Discipline: Strong recordkeeping and documentation skills, including the ability to maintain audit-ready SOPs, control evidence, approval support, process narratives, and exception tracking.
• Process Evaluation & Improvement: Skilled in analyzing business processes, recommending improvements, and implementing changes that positively impact productivity, quality, operational efficiency, control effectiveness, and audit readiness.
• Communication & Reporting: Ability to present progress reports, audit status, control risks, remediation updates, and process recommendations; integrate feedback; and update procedures to ensure best practices.

Desired Competencies

• Bachelor's degree in finance, business, accounting, or a related field preferred. A minimum of 7 years of relevant experience in billing, AR, financial operations, financial systems, audit support, or compliance-focused order-to-cash processes.
• Experience in the staffing industry is highly desirable. Familiarity with the independent workforce world, managed services provider (MSP) models, and vendor management systems (VMS) is highly desirable.
• Advanced Excel skills with knowledge of Zendesk, Jira, JobDiva, SAP S/4HANA, VMS/MSP platforms, and billing portals are advantageous.
• Deep understanding of audit processes, internal controls, separation of duties, evidence management, control documentation, and compliance with ISO 9000, security audit, SOC, or similar control frameworks as applicable.
• Experience supporting internal and external audits, including auditor request management, process walkthroughs, control testing support, evidence collection, deficiency remediation, and follow-up reporting.
• Experience developing SOPs, policy documentation, compliance procedures, control narratives, and operational reporting across billing, AR, invoicing, or order-to-cash processes.
• Ability to evaluate process and system changes for compliance, audit evidence, access, approval, and segregation-of-duties impacts.
• Proficiency in Business Management software.
• Exceptional leadership, collaboration, and communication skills.
• Superb recordkeeping, time management, and organizational skills.
• Advanced analytical and problem-solving skills.