Manager, Field Solution Engineer

Role Overview

The Manager, Field Solution Engineer is a senior technical expert and trusted advisor supporting complex customer engagements across Brother’s commercial solutions portfolio. This role provides advanced technical guidance to sales teams, channel partners, and customers while leading solution architecture, validating technical feasibility, and helping shape solution design for strategic opportunities.

• Serve as a subject matter expert for complex, high-impact customer engagements involving Brother hardware, software, services, and integrated solutions
• Lead technical discovery and solution architecture discussions for strategic or non-standard opportunities
• Provide expert-level guidance on networked environments, solution integration, deployment considerations, and scalability risks
• Support advanced troubleshooting and issue resolution where deep technical judgment is required
• Validate solution feasibility, assumptions, and technical recommendations prior to customer commitment
• Act as a senior technical advisor to sales teams on complex or high-value opportunities
• Support Major Accounts, strategic channel partners, and escalated opportunities requiring senior-level engineering insight
• Provide technical input to RFPs, RFIs, and solution proposals where advanced differentiation is needed
• Coach, mentor, and elevate the technical capabilities of Field Solution Engineers
• Collaborate with Product Marketing and Product Development teams to provide informed technical feedback on new hardware, software, and partner solutions
• Leverage field experience to provide technical insights and support at tradeshows, customer events, and internal forums

Duties & Responsibilities

• Advanced Technical Expertise & Solution Support
• Lead technical discovery and solution architecture discussions for strategic or non-standard opportunities
• Provide expert-level guidance on networked environments, solution integration, deployment considerations, and scalability risks
• Support advanced troubleshooting and issue resolution where deep technical judgment is required
• Validate solution feasibility, assumptions, and technical recommendations prior to customer commitment
• Consultative Sales Support & Collaboration
• Act as a senior technical advisor to sales teams on complex or high-value opportunities
• Support Major Accounts, strategic channel partners, and escalated opportunities requiring senior-level engineering insight
• Provide technical input to RFPs, RFIs, and solution proposals where advanced differentiation is needed
• Product, Partner & Market Feedback Loop
• Leverage field experience to provide informed technical feedback to Product Marketing and Product Development teams
• Support evaluation and testing of new hardware, software, and partner solutions from a senior engineering perspective
• Act as a technical liaison with select 3rd-party software partners when deeper solution validation is required
• Identify recurring technical gaps, risks, or opportunities observed in the field and communicate them clearly to stakeholders

Experience & Qualifications

• Education: Bachelor's Degree (or equivalent experience) in Computer Science, Computer Engineering, Software Engineering, or related technical field
• Experience: Minimum 7 years progressive engineering experience in customer-facing, solutions-based, or field engineering roles
• Extensive experience supporting complex hardware, software, and networked solutions in enterprise or commercial environments
• Experience solving non-standard technical challenges and advising on solution design
• Minimum 3 years experience mentoring or coaching engineers
• Experience working cross-functionally with Sales, Product Marketing, Product Management, and external partners
• Languages: Spanish- required
• Software/Technical Skills: Expert-level Knowledge of Printer & Scanner networking and the “Computer Peripheral” area (Networked/Color/Mono Printer, FAX and MFC’s)
• Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Customer Relationship Software (Salesforce or similar)
• Thermal Printing
• Knowledge of Linux Windows, Android, Apple (drivers/installers)
• Knowledge of Brother and competitive Printer/Fax/MFC product “Solutions & Networking” for Fortune 1,000–2,000 End-users
• Knowledge of Office Automation products, such as, Digital Copiers and various Network Applications & Solutions
• Knowledge of writing technical documents such as articles, product procedures, and technical data sheets
• Mobile Connectivity and Printing