Manager, Field Service Engineering

Essential Functions

• Provide on-site support for the installation, integration, maintenance, and troubleshooting of cUAS systems.
• Carry out system testing, diagnostics, and repairs to ensure optimal performance.
• Deliver comprehensive training to end-users and operators on the proper use and maintenance of cUAS equipment.
• Collaborate with engineering and support teams to resolve complex technical issues and facilitate continuous improvement of cUAS systems.
• Stay current with the latest advancements in cUAS technology and best practices.
• Ensure compliance with all relevant safety, security, and operational protocols.

Qualifications

• 3+ years of hands-on experience with cUAS technologies or similar defense/security systems.
• Strong technical aptitude with the ability to diagnose and resolve hardware and software issues.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and team members.
• Ability to travel extensively, including potential deployment to remote or hostile environments.
• Proficiency with diagnostic tools and test equipment.
• Familiarity with military standards and technical documentation.
• Ability to assist in the development of test cases to properly validate software features

Preferred Additional Skills

• A high school diploma or equivalent, with a minimum of 10 years prior related experience or a 2-year post-secondary/associate’s degree with 6 years of prior related experience as well as previous leadership background.
• Holder of a Department of Defense Security Clearance (or ability to obtain one) required.
• Experience with related technologies such as radar systems, electronic warfare, or surveillance systems.
• Two (2) or more years of experience troubleshooting technical and/or software products required.
• Appropriate technology industry certifications such as CompTIA’s A+/Network+/Security+/Server+, Cisco CCNA/CCDA, Microsoft MTA/MCSA, etc. strongly preferred