Manager, Field Service Engineering

About the Role

The Manager, Field Service Engineering has safety, employee, customer satisfaction, and business/financial responsibilities. This position manages the daily activities of the field service engineering group, addressing customer needs and ensuring the Service Department is profitable and efficient. Responsibilities include resolving issues, problems, and complaints, and serving as a resource for customer inquiries.

Responsibilities

• Assign, direct, and evaluate employees’ work, and oversee the development and maintenance of staff competence.
• Plan, direct, and monitor activities of gas and diesel systems commissioning and service projects to ensure goals are accomplished.
• Oversee operation, maintenance, and repair of systems to ensure automation systems and equipment are installed and functioning according to specifications, and check component parts for conformance.
• Coordinate field inspections of failed parts to identify primary causes and reduce future incidents; provide guidance and technical assistance to technicians and systems on customer problems.
• Verify results and quality of engineers’ work and implement policies, standards, and procedures for engineering and technical work performed in the group.
• Confer with engineers and other personnel to implement operating procedures, write and update service manuals and bulletins, resolve system malfunctions, and provide technical information based on field investigations.
• Perform administrative functions such as reviewing and writing reports, warranty administration, enforcing rules, and administering personnel policies and procedures.
• Assist in preparing budgets and monitor expenses versus budget on a project basis.
• Provide input regarding timeframe, budget, staffing, and other resources necessary for project/program implementation.
• Work with Senior Management, Finance, and Purchasing to negotiate supplier contracts.

Requirements

• Applicants must be authorized to work for any employer in the U.S. without sponsorship.
• Bachelor’s degree in Mechanical, Electrical Engineering, or Engineering Technology and 5 years of project and personnel management, failure analysis, service engineering, or technical service support experience with diesel systems; or 9 years of equivalent experience without a degree.
• Ability and willingness to travel domestically and internationally (less than 10%).

Preferred Qualifications

• Excellent mechanical or electrical knowledge of Power Systems’ systems and tools, including their designs, controls, uses, repair, and maintenance, as well as automation solutions and design.
• Strong understanding of the practical application of engineering technology in power generation systems.
• Ability to read and interpret blueprints, technical drawings, schematics, and computer-generated reports.

Pay

$107,520 - $174,720 annually.

Benefits

• Comprehensive health, dental, vision, disability, life, and accidental death & dismemberment insurance.
• Flexible spending account and health savings account.
• 401(k) retirement savings plan with company match.
• Employee Assistance Program.
• Paid time off, holidays, parental and family care leave.
• Tuition reimbursement.
• Long-term incentive plan.
• Discretionary bonus plan.

Location

Mankato, MN