Manager, Field Operations

About the role

As Operations Manager, you will develop, support, and manage the HVAC and Plumbing teams as they maintain, repair, and replace our customers’ systems and equipment. This role will oversee daily operations, help coordinate service and scheduling activities, and ensure top-tier service to our customers. This role reports to the General Manager.

Location

178 US-206, Hillsborough Township, NJ 08844

Benefits

• Top pay for top performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO: 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment
• Company-sponsored Medical, Dental, and Vision Insurance programs
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for you and your family
• Short-term and long-term disability insurance options
• Supplemental benefit programs: legal advice, pet insurance, and health advocacy programs

Key responsibilities

• Schedules, directs and provides technical support for technicians to meet service demands and customers’ expectations
• Supervises and directs technicians to effectively perform repair, replacement, installation and other duties as required to ensure customer satisfaction
• Reviews technician’s work to ensure quality meets established standards, techniques and safety requirements; makes recommendations to improve quality and productivity
• Responsible for technician’s performance appraisals, reviews and for setting improvement goals per company requirements
• Establishes and maintains a regular training program to ensure technicians and maintenance technicians are properly trained on latest service techniques and safety procedures
• Conducts group and one-on-one meetings with technicians for training, evaluation and general communication; participates in and/or conducts regularly scheduled departmental safety/informational meetings
• Communicates regularly with dispatch to ensure personnel are being scheduled properly by skill level, efficiency and training requirements
• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the department
• Develops and monitors budgets, goals and objectives to ensure departmental profitability
• Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
• Specifies and ensures required parts are ordered in timely fashion to meet work deadlines
• Ensures all company/department policies are being followed by staff
• Oversees assigned service vehicles, monitors vehicles to ensure they are maintained and operated as required and used according to company policy
• Monitors service vehicles to ensure they are in acceptable condition for technicians to work efficiently, and that adequate inventory of parts and materials are maintained
• Keeps current with latest training on current products, coordinates training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment
• Generates sales leads; promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work
• Manages larger installation, start-up and commissioning projects; coordinates and directs a team of plumbers and/or installing contractors; performs pre-start-up inspections and completes turnover of equipment to owner
• Works with other departmental managers to meet company and departmental goals and objectives

Qualifications & skills

• New Jersey Plumbing AND HVAC Master licenses required
• Ability to multi-task and prioritize work responsibilities
• Ability to work independently and to instruct others
• Industry-specific knowledge of various components associated with HVAC and Plumbing service fields
• Minimum of 6 years proven field experience in HVAC/Plumbing
• Required experience as service manager or adequate field supervisory experience
• Preferred experience as operations manager or other related role
• Working knowledge of the techniques, methods, tools, & safety precautions of the trades
• Excellent interpersonal and organizational skills; able to maintain and protect confidential information
• Proficient with computers – including but not limited to Microsoft Word and Excel
• Effective verbal and written communication with customers and service technicians

Compensation

Annual compensation range: $110,200.00 - $140,500.00 plus incentive opportunities.

Experience & education

• Minimum experience: 6+ years
• Minimum education: Bachelor's Degree