Manager, Field Application Scientists, N. America

Manager, Field Application Scientists, N. America The Top LineHere’s the deal. We’re all about helping researchers break free from tools that just don’t cut it. Unleashing problem-tackling products that make a huge difference in the real science they do every day. That’s our mantra, our promise and we own it. Our tribe is different. We thrive on moving fast, taking risks and persevering through failure. We embrace the unknown and we are happy to make mistakes. We are there for each other and we crave diversity because we know that building a truly diverse tribe will make us better at everything. The JobUnchained Labs is building the next cool life sciences tools company, and the analytical instruments fit directly into that mission. We need a high-octane Manager of the Field Applications Scientist, who will also support our current and future products. Our analytical products enable dramatic gains in R&D productivity and innovation in drug development organizations by enabling our customers to do more with less and get the answer faster. We need people to roll up their sleeves, sweat, think outside the box, collaborate with our customers and create something special with us. ResponsibilitiesLead the development of innovative solutions to customer challengesMotivate the team, and keep the team focused on innovation and growthDevelop strong working relationships with internal and external partnersProvide detailed technical feedback to the internal team on customer needs and product performanceConduct pre-sales technical presentations and seminarsPlan and execute demonstrations of Unchained Labs analytical instrumentsMaintain an expert-level knowledge of the Unchained Labs product linePro-actively provide post-sales account development supportInstall, QC instruments, and train new customersProvide front-line technical support and work with internal escalation teams as neededKeep CRM system up to date with customer notes and issuesMaintain positive customer relations to ensure business growth and customer satisfaction Qualifications Collaborative mindset, who can work well with your colleagues and senior managementMS degree in Biochemistry or a related scientific field, PhD preferred3-4+ years as a FAS/Sr. FAS or 1-2 years in a technical leadership position in related biotech industry rolesDemonstrated experience designing biological assays and solving complex scientific problemsExperience working with protein stability applicationsExperience teaching or trainingAble to lift 40 poundsAbility to travel up to 50% overnight when requiredLocation- US; preferred in either Boston or Bay Area, CA