Manager, Field Applications Scientists

Duties

• Spend 20% of the time “in the field” with FAS< visiting customers to develop and maintain good relationships, supervise customer satisfaction and market the services and value provided.
• Collaborate with Sales and Service District Managers to create a cross-functional team to exceed customers’ requirements and drive improvement.
• Manage critical issues as part of the Service and Support leadership team.
• Use metrics to evaluate the performance of the organization and drive improvement.
• Resolve customer difficulties including customer complaints.
• Seek and develop process improvements which increase the company’s ability to provide service and support to customers.
• Assist the FAS team to plan and prioritize activities to ensure efficient and effective customer support is provided, prioritize resources based on skill, need, and customer sentiment.
• Report on actual performance relative to AOT, provide variance analyses, and revised forecast projections and drive training revenue growth.
• Responsible for meeting budget on OP Ex and Absorption targets.
• Use sophisticated financial systems and processes to own a business as a standalone P&L and balance expense, and revenue, and growth.
• Prepare, submit, and supervise district budgets and headcount requirements.
• Partner with internal Education Services team to drive strategies for both and expansion of training offerings.
• Set strategy for future growth and direction of team.
• Evaluate employee performance and provide performance feedback on a regular basis and take actions as appropriate.

Requirements

• Bachelor’s degree or foreign degree equivalent in Biology, Molecular and Cell Biology, or related field of study plus 5 years of laboratory experience in cell therapy, gene therapy, cell biology, immunology, stem cell biology, molecular biology techniques, or related experience.
• Employer will also accept a Master’s degree or foreign degree equivalent in Biology, Molecular and Cell Biology, or related field of study plus 3 years of laboratory experience in cell therapy, gene therapy, cell biology, immunology, stem cell biology, molecular biology techniques, or related experience as an equivalent alternative.
• Required knowledge or experience with: Marketplace/Scientific knowledge in Cell Therapy, Research, and Clinical and Diagnostic settings; Integrating internal and field-based activities across functions to support customer requirements; Leadership and management experience; Laboratory, selling, and customer contact experience; Providing application support and training to customers and internal staff; and Pre- and post-sales activities.

Salary

The salary pay range estimated for this position Manager, Application Scientists based in Massachusetts is $167,627.00–$170,500.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Compensation And Benefits

We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retail and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards