Manager, Fan Strategy & Experience

Essential Duties & Responsibilities

• Serve as the primary point of contact between the club and its official supporter groups (La Familia), building strong relationships and ensuring alignment with club initiatives
• Oversee supporter group operations on game days, including pre-game, in-game, and post-game activities to ensure a safe and engaging environment
• Partner with Guest Services and Security to plan and manage the experience for visiting team supporters, including coordination with league representatives to ensure safety and compliance
• Cook with visiting teams to support traveling fans, including ticketing, designated seating areas, and overall event planning
• Support the growth and engagement of supporter groups by helping develop programs, benefits, and experiences that enhance membership value
• Manage ticketing needs for supporter groups and other key audiences, including season tickets, group sales, and single-game access, in collaboration with internal ticketing teams
• Work cross-functionally with Guest Services to enhance the overall fan experience at the stadium
• Partner with Community and Foundation teams to support and execute community-focused initiatives and events
• Aid the Ticketing team with fan engagement initiatives such as membership events, sales activations, and stadium tours
• Collaborate with Marketing to develop and support fan-focused digital content and storytelling initiatives
• Partner with Event Presentation to elevate the in-stadium experience and fan engagement during matches
• Develop and lead outreach initiatives, including future street team programs, to expand the club’s presence in the community
• Support additional responsibilities and special projects as assigned

Requirements

• Bachelor’s degree in sports administration, sports marketing, hospitality, or a related field
• Strong understanding of MLS and international fútbol is a plus
• Bilingual proficiency, including Spanish, is a plus
• Very strong interpersonal and communication skills with a passion for the brand
• Ability to coordinate multiple tasks and creatively solve day-to-day challenges
• Extremely organized with high attention to detail
• Strong work ethic and ability to work collaboratively as part of a team with a results-driven mindset
• Proven experience managing multiple projects and timelines
• Knowledge of marketing, promotions, event planning, and game production
• Proficient in Microsoft Office applications, including PowerPoint, Word, Excel, and Outlook
• Ability to work flexible hours, including evenings, weekends, and holidays