Manager, Team Member Experience

What You Will Get

• 50 percent Dining and Carryout Discount
• 40 percent Retail Wine Discount
• 20 percent Discount on Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
• 401(k) with Company Match
• Health & Flexible Savings Accounts - Health and Dependent Care
• Long-Term Disability; Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Parental Leave
• Paid Time Off
• Access to Team Member Relief Program
• Wellness and Mental Health Support
• "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Team Member Rewards, Milestone Recognition and Referral Bonuses
• Career Development Opportunities

How You Will Succeed

• Show Up Ready
• Develop quarterly staffing plans
• Partner with Talent Acquisition
• Maintain applicant tracking systems
• Ensure internal job postings are visible
• Ensure onboarding and offboarding processes are timely, organized, and positive
• Own What You See
• Take responsibility, jump in, and do what needs to be done
• Collaborate with trainers and managers
• Drive the new-hire onboarding check-in process
• Analyze time-in-position data
• Identify training and development opportunities
• Stay in Sync
• Communicate often
• Move with your team
• Keep service flowing
• Attend Community and manager meetings
• Observe new Team Members on shift
• Provide feedback to support success
• Partner with department managers and HR
• Coordinate leaves of absence and return-to-work transitions
• Share engagement and retention insights
• Lead the creation of monthly boards
• Coordinate charity events and community involvement opportunities
• Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates
• Coordinate charity events and community involvement opportunities
• Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates
• Coordinate charity events and community involvement opportunities
• Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates
• Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates
• Add a Touch
• Go beyond the expected to create memorable moments

Qualifications

• Must represent Cooper's Hawk Values
• Must be at least 21 years of age
• Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery & Restaurants or have previous management experience with another restaurant concept
• Must have a passion for hospitality
• Must have knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant
• Must have clear communication and effective interpersonal and leadership skills
• Must be able to multi-task and work effectively in a fast-paced environment
• Must maintain basic knowledge of first aid and handling emergencies
• Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays
• Must be able to work 50-60 hours per week
• Must have the ability to perform essential functions to company standards with reasonable accommodation
• Must be able to read, write and understand English
• Must be able to lift and carry up to 50 lbs.
• Must be able to stand for at least 10 hours per shift
• Must have the ability to work 50-60 hours per week
• Must have the ability to perform essential functions to company standards with reasonable accommodation