Manager, Facility Services

About the role

The Manager, Facility Services is a collaborative, service-oriented leader within the Event Operations Department/Operations Division, responsible for delivering effective facility services and supporting the operational needs of all divisions and departments across the organization. This position is responsible for the planning, budgeting, and performance of facility cleaning, maintenance support, and service contracts for Showtime and non-Showtime activities. The role leads full-time, part-time, and contract staff, serves as management coordinator for the Facilities Services Committee and Recycling Committee, and partners with the contractors and vendors the Show relies on to ensure facilities are clean, safe, guest-ready, and within budget.

Responsibilities

General Duties

• Lead facility services planning, priorities, schedules, and delivery to meet organization-wide operational needs.
• Manage facility services scope, schedules, and resources for building and maintenance projects with Buildings and Grounds.
• Manage contracted cleaning services for HLSR-owned and -operated facilities at Reliant Park and offsite locations, including the 288 and 610 properties. Services cover Show offices, warehouses, restrooms, and meeting spaces.
• Establish cleaning standards and ensure contractor performance meets those standards.
• Manage contractors and vendors, define expectations, and ensure safe, timely service completion.
• Manage facility services budgets, labor plans, and worker-hour forecasts; control expenditures and manage contracts, bids, and purchasing under Show policies and accounting guidelines.
• Enforce staff and contractor compliance with Show policies, safety regulations, and documentation requirements; oversee corrective action.
• Serve as management coordinator for the Facilities Services and Recycling Committees