Manager, Facility

About the role

Responsible for the day-to-day administration of policies, procedures and programs that assures a well-managed, well-maintained portfolio of building(s).

Maximum emphasis is placed on providing a positive response to the concerns and needs of the occupants and quality programs, in coordination and conjunction with the Client’s or Owner’s goals and objectives and compliance with the client’s Master Service Agreement.

Responsibilities

• Ultimately responsible for continual communication / interaction with the Client, building landlord(s) or managing agent(s) relating to the interior and exterior conditions and appearance of the property(ies).
• Ensure that appropriate disciplines and auditing procedures exist and are updated for all functions managed in accordance with company and client policy and operating standards.
• Aids in the development and ensures execution of all maintenance programs relating to the interior and exterior conditions and appearance of the properties, assuring the highest levels of customer satisfaction.
• Manage facilities staff and ensure continuous service to building(s).
• Responsible, at all times, for providing staff members, building tenants and client’s with premium customer service.
• Administer programs that effectively measure customer satisfaction with internal / external clients and vendors.
• Address problems or issues with staff providing seamless service to clients and vendors.
• Develop and administer the Property Operating Plan and Budget for the property, subject to the approval of the VP, Account Manager.
• Collect and analyze reports addressing operational data.
• Process necessary paperwork to ensure proposed salary increases are warranted and effective in a timely manner.
• Ensure equal opportunity exists within department, as relative to opportunities, development and salary levels.
• Attend and participate in external or in-house activities, meetings, organization, etc., as approved or directed by account management.
• Oversight of mail room and office services operations, work environment, and space utilization management.
• Collaborate with client on Green Initiatives.
• May perform other duties as assigned.

Requirements

• Bachelor’s degree; Professional certification (e.g. CFM) is preferred
• Minimum 5 years previous facilities management experience
• Participation in recognized professional association (e.g. IFMA)
• Certified in facilities management and IFMA designation as Certified Facility Manager, not required but desirable
• Strong oral and written communication skills
• Ability to handle multiple projects and make decisions
• Knowledge of computers

Skills

• Strong oral and written communication skills
• Ability to handle multiple projects and make decisions
• Knowledge of computers

Benefits & Perks

• Industry leading Parental Leave Policy (up to 16 weeks)
• Generous healthcare
• Bright Horizons back-up care program
• Generous paid time off
• Education reimbursement
• Referral Program
• Opportunities to network and connect

Working Conditions

Normal working conditions with the absence of disagreeable elements